GEMASTACY ZARZA

• Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
• Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
• Explained rental and housing regulations to clients and helped each discover the best options for housing.
• Reviewed documentation and input data into the computer system to complete eligibility process, recertification, and tenant move-outs.
• Improved tenant satisfaction by addressing and resolving housing concerns promptly.

• Worked as part of collaborative team to address changing needs of children and families.
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
• Collaborated with other professionals to develop and modify individualized treatment plans.
• Developed and implemented reinforcement systems to encourage positive behaviors.

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• Helped students with special needs integrate into general classroom environments by advocating for individual requirements and assisting teachers in solving problems.
• Pro-ACT training to respond to any verbal/physical behaviors.
• Signed diagnostic assessments and individual plans of care to initiate client treatments.
• Maintained records of ongoing assessments and documentation of updates.

• Assist students under the Y's inclusive summer camp, ratio of 1:14.
• Adapted teaching methods and materials to meet students' varying needs.
• Implemented reading and writing workshops to increase student literacy and support school reading programs.

• Assist children with Individualized Education Programs (IEPs) by supporting them with their in-classroom goals.
• Supported teacher with homework and classroom assignments.
• Conducted small group activities for retention and comprehension purposes.

• Responsible for maintaining a positive controlled environment while meeting the needs of all children.
• Assist in planning and carrying out a curriculum based on the needs and interests of children 5-12 years of age.
• Assist in covering classes of up to 60 students.
• Collaborated with others to create special indoor & outdoor activities.

• Answer phone calls and provide new clients with the required paperwork to initiate services.
• Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
• Maintained current and accurate medical records for patients.
• Managed master calendar and scheduled appointments for providers based on optimal patient load and clinician availability.