Summary
Overview
Work History
Education
Skills
Affiliations
Timeline

Gemayel E. Chavarria

Management & Customer Service
Fort Worth,TX

Summary

Talented Manager with expert team leadership, and organizational skills built during a diverse career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Experienced with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency using independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work History

Manager

KFC
Leesville, LA
01.2009 - 12.2014
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed and motivated employees to be productive and engaged in work.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed detailed plans based on broad guidance and direction.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Crew Trainer

Pizza Hut
Leesville, LA
02.2015 - 11.2015
  • Maintained current knowledge of all team position requirements.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Set positive example for team members by providing high-quality, efficient service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Taught new team members correct procedures for all areas of operations.
  • Researched training programs to stay up to date with current trends and relevant with job responsibilities and requirements.
  • Liaised with other departments to coordinate training activities and resolve any issues or concerns.
  • Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
  • Produced training materials and gathered resources to equip crew members with learning opportunities.
  • Documented training and progress on database to enable tracking history and maintain accurate records.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Established and maintained quality control standards.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 45%.
  • Trained and mentored 20+ new personnel hired to fulfill various roles.

Customer Account Specialist

Rent-A-Center NPS
Leesville, LA
12.2015 - 06.2016
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Secured on-time payments and collected on delinquent accounts with tailored payment plans.
  • Personally communicated with approximately four (4) clients daily to understand needs and explain product value.
  • Monitored and tracked campaigns to determine effectiveness and future changes.
  • Used handheld scanners to keep accurate records pertaining to inventory and account notes.
  • Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Prospected for new customers in target areas or demographics to bring in new business.
  • Delivered accurate billing and timely payments across high-volume client accounts.
  • Completed routine and complex account updates to resolve problems.
  • Liaised with sales, marketing and customer service teams to support smooth account management operations.
  • Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
  • Reconciled customer accounts and identified discrepancies for further investigation.

Stagehand

Jett Event
Fort Worth, TX
07.2016 - 03.2020
  • Stored, loaded and unloaded set pieces and technical equipment for daily performances.
  • Worked with stage technicians set up and calibrate lighting, microphones and recording equipment.
  • Constructed and decorated set pieces and props per design specifications.
  • Assisted in all technical and practical effect setup for live music performances and broke down all equipment at close of each show.
  • Worked with team of four (4) to thirty-six (36) to put all props and set pieces in place and supervised prop movements at correct times during performances.
  • Assisted crews with set building and pointed out problems that could be potential safety issues.
  • Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
  • Developed and maintained successful relationships with media professionals.
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.

Stagehand

Onstage Systems
Fort Worth, TX
10.2016 - 03.2020
  • Worked with stage technicians set up and calibrate lighting, microphones and recording equipment.
  • Constructed and decorated set pieces and props per design specifications.
  • Worked with team of eight (8) to fourteen (14) to put all props and set pieces in place and supervised prop movements at correct times during performances.
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.

Stagehand

James Thomas Productions
Manhattan Beach, CA
02.2017 - 03.2020
  • Stored, loaded and unloaded set pieces and technical equipment for daily performances.
  • Worked with stage technicians set up and calibrate lighting, microphones and recording equipment.
  • Constructed and decorated set pieces and props per design specifications.
  • Assisted in all technical and practical effect setup for large festival performances and broke down all equipment at close of each show.
  • Worked with team of sixteen (16) to four hundred (400) to put all props and set pieces in place and supervised prop movements at correct times during performances.
  • Assisted crews with set building and pointed out problems that could be potential safety issues.
  • Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
  • Developed and maintained successful relationships with media professionals.
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Assisted with tasks for radio broadcasts, video production and other multimedia projects.

Education

High School Diploma -

Neillsville High School, Neillsville, WI
08.1999 - 05.2002

Skills

Forklift

undefined

Affiliations

The Muffin Man, who lives on Drury Lane. We're close.

Timeline

Stagehand - James Thomas Productions
02.2017 - 03.2020
Stagehand - Onstage Systems
10.2016 - 03.2020
Stagehand - Jett Event
07.2016 - 03.2020
Customer Account Specialist - Rent-A-Center NPS
12.2015 - 06.2016
Crew Trainer - Pizza Hut
02.2015 - 11.2015
Manager - KFC
01.2009 - 12.2014
Neillsville High School - High School Diploma,
08.1999 - 05.2002

Similar Profiles

CREATE PROFILE
Gemayel E. ChavarriaManagement & Customer Service