Gemayel E. Chavarria
Management & Customer Service
Fort Worth,TX
Summary
Talented Manager with expert team leadership, and organizational skills built during a diverse career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Experienced with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency using independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Manager
KFC
Leesville, LA
01.2009 - 12.2014
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed detailed plans based on broad guidance and direction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Crew Trainer
Pizza Hut
Leesville, LA
02.2015 - 11.2015
- Maintained current knowledge of all team position requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
- Set positive example for team members by providing high-quality, efficient service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Researched training programs to stay up to date with current trends and relevant with job responsibilities and requirements.
- Liaised with other departments to coordinate training activities and resolve any issues or concerns.
- Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Produced training materials and gathered resources to equip crew members with learning opportunities.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 45%.
- Trained and mentored 20+ new personnel hired to fulfill various roles.
Customer Account Specialist
Rent-A-Center NPS
Leesville, LA
12.2015 - 06.2016
- Evaluated customers' potential needs to make appropriate recommendations.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Personally communicated with approximately four (4) clients daily to understand needs and explain product value.
- Monitored and tracked campaigns to determine effectiveness and future changes.
- Used handheld scanners to keep accurate records pertaining to inventory and account notes.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Set up new customer accounts and updated existing profiles with latest information.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Adhered to standards of quality and service as well as all compliance requirements.
- Prospected for new customers in target areas or demographics to bring in new business.
- Delivered accurate billing and timely payments across high-volume client accounts.
- Completed routine and complex account updates to resolve problems.
- Liaised with sales, marketing and customer service teams to support smooth account management operations.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Reconciled customer accounts and identified discrepancies for further investigation.
Stagehand
Jett Event
Fort Worth, TX
07.2016 - 03.2020
- Stored, loaded and unloaded set pieces and technical equipment for daily performances.
- Worked with stage technicians set up and calibrate lighting, microphones and recording equipment.
- Constructed and decorated set pieces and props per design specifications.
- Assisted in all technical and practical effect setup for live music performances and broke down all equipment at close of each show.
- Worked with team of four (4) to thirty-six (36) to put all props and set pieces in place and supervised prop movements at correct times during performances.
- Assisted crews with set building and pointed out problems that could be potential safety issues.
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
- Developed and maintained successful relationships with media professionals.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
Stagehand
Onstage Systems
Fort Worth, TX
10.2016 - 03.2020
- Worked with stage technicians set up and calibrate lighting, microphones and recording equipment.
- Constructed and decorated set pieces and props per design specifications.
- Worked with team of eight (8) to fourteen (14) to put all props and set pieces in place and supervised prop movements at correct times during performances.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
Stagehand
James Thomas Productions
Manhattan Beach, CA
02.2017 - 03.2020
- Stored, loaded and unloaded set pieces and technical equipment for daily performances.
- Worked with stage technicians set up and calibrate lighting, microphones and recording equipment.
- Constructed and decorated set pieces and props per design specifications.
- Assisted in all technical and practical effect setup for large festival performances and broke down all equipment at close of each show.
- Worked with team of sixteen (16) to four hundred (400) to put all props and set pieces in place and supervised prop movements at correct times during performances.
- Assisted crews with set building and pointed out problems that could be potential safety issues.
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
- Developed and maintained successful relationships with media professionals.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Assisted with tasks for radio broadcasts, video production and other multimedia projects.
Education
High School Diploma -
08.1999 - 05.2002
Skills
Forklift
Stage lighting
Sound systems
Stage setup
Physical Strength
Crowd control
Production support
Staff Management
Policies and procedures
Strategic planning
Operations management
Mathematical calculations
Job inspections
Schedule optimization
Project Management
Coaching and mentoring
Negotiation
Improvement initiatives
Verbal and written communication
Financial Management
Budgeting
Complaint resolution
Order fulfillment
Technical Support
Key holder experience
Money handling abilities
POS systems expert
Professional telephone demeanor
Recordkeeping strengths
Shipping procedures understanding
Training development aptitude
Creative problem solving
Service standard compliance
Self-direction
Medical terminology knowledge
Service-oriented self-starter
Customer Relations
Exemplary work ethic
Empathetic and genuine
Staff education and training
Affiliations
The Muffin Man, who lives on Drury Lane. We're close.
Timeline
Stagehand - James Thomas Productions
02.2017 - 03.2020
Stagehand - Onstage Systems
10.2016 - 03.2020
Stagehand - Jett Event
07.2016 - 03.2020
Customer Account Specialist - Rent-A-Center NPS
12.2015 - 06.2016
Crew Trainer - Pizza Hut
02.2015 - 11.2015
Manager - KFC
01.2009 - 12.2014
Neillsville High School - High School Diploma,
08.1999 - 05.2002