Gemelle Jenkins
Charlotte,NC
Summary
3+ Years of analytical experience and 9 years experience as an Analyst along with defining and tracking quality assurance metrics such as defects, defect counts, test results, and test status. Document all defects and assists in their resolution in UAT/QA environment along with delivering quality process training to technical staff and acting as an internal quality consultant to advise or influence business or technical partners. Performs quality audits across the various IT functions to ensure quality standards, procedures, and methodologies are being followed. Responsible for developing and executing formal test plans to ensure the delivery of quality software applications. Involved in test planning, writing test cases, and test results by manual and automation testing. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Technical Analyst
T-Mobile
12.2022 - 02.2023
- Analyze to investigate ongoing or one-time operational issues
- Support testing and validation
- Evaluate and select solutions within the parameters of IT infrastructures, compliance, and technical requirements
- Managed all Port-In and Port-Out ticketing triaging for Metro Prepaid and Assurance Wireless and providing support to all internal and external support teams
- Coordination with all provisioning and engineering support teams
- Generate daily reports for Fallouts
- Syniverse
- TruNumbers
- MetroPCS Edge
- ServiceNow
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Cultivated professional working relationships with internal personnel, vendors and suppliers.
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
Design QA Analyst
Charter Communication/Spectrum
04.2022 - 12.2022
- Collaborate with business owners/requestors to design architecture to understand their vision and requirements
- Responsible for analysis, manual testing, automation testing, and documenting high-level solutions
- Create billing solutions in the CSG and ICOM systems
- Create User Stories and Use Cases to present for approval
- Documenting the configuration while working under strict timelines
- Submitting developer requirements and providing technical billing support for launches
- Ensure the accuracy of database quality assurance checks and assess data accuracy and consistency
- Analyze, develop, and validate detailed functional specifications, workflows, processes, and procedures
- Managed and executed multiple projects simultaneously by overseeing the implementation of Agile project management tools such as Jira
- Increase the quality of software solutions delivered to customers by tracking quality assurance metrics, such as defects, defect counts, test results, and test status
- Implemented automation testing for data validation by running macros and SQL
- Created and managed the BRF(Business Request Form)beginning to end of the project
- Uploadind QA testing, validation documents, Jira Tickets and setup approval requests for higher management in Teradata
- Skills: Analytical Skills
- Quality Assurance
- Teradata
- Jira
- Billing Systems, data validation
- Liaised with vendors and end-users to uncover system optimization opportunities.
- Participated in departmental meetings to establish short- and long-term strategy.
- Created and revised procedures, checklists and job aids to reduce errors.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Quality Analyst
Charter Communication/Spectrum
04.2019 - 04.2022
- Defines and tracks quality assurance metrics such as defects, defect counts, test results, and test status
- Ensure that the definition of the UAT tests provides comprehensive and effective coverage of all reasonable aspects of functionality
- Execute the UAT test cases using sample source documents as inputs and ensure that the final outcomes of the tests are satisfactory
- Analyzes data for software process evaluation and improvements and integrates them into business processes to address business needs
- Document all defects and assists in their resolution in UAT/QA environment
- Delivers quality process training to technical staff and acts as an internal quality consultant to advise or influence business or technical partners
- Validate that all UAT test case input sources and test case output results are documented and can be audited
- Performs quality audits across the various IT functions to ensure quality standards, procedures, and methodologies are being followed
- Responsible for developing and executing formal test plans to ensure the delivery of quality software applications
- Involved in test planning, writing test cases, and test results by manual and automation testing data validation
- Skills: Analytical Skills
- Quality Assurance
- Billing Systems
System Analyst
Charter Communication/Spectrum
01.2017 - 04.2019
- Providing service throughout the Eastern, Midwest, Kansas, and BHN regions
- Tasked with reviewing and updating Multi-Dwell Units (bulk), residential units, and master accounts based on contracts
- Working closely with cross-functional teams and 3rd party vendors to correct billing errors and minimize opportunities for future inaccuracies
- Perform qualitative and quantitative analysis in researching potential billing discrepancies by using programs such as ICOMS, MSSQL/MYSQL, Salesforce, Viewpoint, Coin, Egnyte/M3, and Bright House Network
- Process Salesforce cases to update customer pricing, and packages, create development codes, and add/change Association codes, based on new or revised contracts
- Train new hires to research, prepare reports, and appropriately utilize report data for day-to-day workflow
- Support testing in the test environment for enhancements before implementation to ensure daily operations
- Perform complex data analysis to standardize bulk customer accounts to the Charter Standard
- Skills: Systems Analysis
- Analytical Skills
- Quality Assurance
- Billing Systems
Special Billing Analyst
XPO Logistics
04.2014 - 01.2017
- Responsible for ensuring all necessary documentation is obtained for accurate billing to customers and payment to carriers
- Use all forms of communication to obtain information from external & internal sources to resolve open tasks
- Maintain quality and service levels when working with internal and external clients
- Ensures issues are addressed immediately and appropriate parties are informed for on-time and proper resolution
- Make customer satisfaction the primary ‘driver’ for successful quality processes with internal and external teams
- Managed EDI reports for daily functions such as updating and acknowledging internal and external data
- Work with internal departments to learn other functions that may enhance daily operations and help increase knowledge
- Continuously seek out opportunities to improve current processes
- Able to audit carrier freight bills and interpret tariffs and contracts
- Investigate and diagnose potential errors and duplicate carrier billings
- Facilitate and improve the efficiency of the current routing of freight bills and the billing cycle time from carrier freight bill to client payment.
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Researched and resolved billing discrepancies to enable accurate billing.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Updated pricing on orders in system to promote invoice accuracy for special items, agreements, substitutions and unauthorized deliveries.
Shipping Clerk
Carolina Pad
02.2007 - 12.2013
- Responsible for all shipping duties with an average number of shipments per month of 175 to 200 and an annual dollar amount of $200M to $250M
- Managed routing, updating, and cancellation of all orders
- Created export paperwork and Commercial Invoices for international shipments
- Designed and developed a calendar detailing and tracking employee, truck number, and shipment schedules increasing warehouse efficiencies
- Confirmed paperwork and processed Bill of Ladings
- Researched and routed orders for the most cost-effective carrier.
Order Processor
Exel Logistics
08.2006 - 02.2007
- Responsible for accepting and processing orders for shipments
- Updated and managed database about shipment using FTL Mainframe
- Verified vendor orders and created custom invoices reducing shipping and billing inaccuracies
- Tracked inbound/outbound shipment metrics for order accuracy and inventory control
- Processed all Manifest and Bill of Lading for outbound shipments.
Education
High School Diploma -
Passaic High School
Skills
- Computer Skills
- Microsoft Office Products, ICOMS, Salesforce, SQL Viewpoint, SharePoint, Macros, Queries, MediSoft, Teradata, HP ALM, Apprise73, Remedy, Jira, ServiceNow, Syniverse Portal, MetroPCS Edge, TruNumbers, UPS and FedEx System, Pegasus, McLeod, EDI, ACSR
- Areas of Expertise
- Systems Analysis
- Invoicing & Purchase Orders
- Billing System
- Excel
- Inventory Control
- Logistics
- Time Management
- Salesforce
- Document Control
- Information Processing/EDI
- Customer Service
- CSG
- ICOMS
- Business Requirements Documents (BRDs)
- Business Requirements Analysis
- Testing
- Quality Assurance
- User Acceptance Testing (UAT)
Certification
- Licensed Medical Billing - 11/2003-07/2004
Timeline
Technical Analyst
T-Mobile
12.2022 - 02.2023
Design QA Analyst
Charter Communication/Spectrum
04.2022 - 12.2022
Quality Analyst
Charter Communication/Spectrum
04.2019 - 04.2022
System Analyst
Charter Communication/Spectrum
01.2017 - 04.2019
Special Billing Analyst
XPO Logistics
04.2014 - 01.2017
Shipping Clerk
Carolina Pad
02.2007 - 12.2013
Order Processor
Exel Logistics
08.2006 - 02.2007
High School Diploma -
Passaic High School
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