Gemerly Diaz
Houston,TX
Summary
Detail-oriented maintenance professional skilled in safety protocols, problem resolution, and customer service. Committed to ensuring compliance and fostering a culture of safety within the workplace.
Overview
5
5
years of professional experience
Work History
Maintenance Helper
D D General Contractor
11.2023 - Current
- Monitored compliance with safety regulations and protocols to ensure workplace safety standards.
- Conducted regular inspections of equipment and facilities to identify potential hazards and mitigate risks.
- Facilitated safety training sessions for staff, enhancing awareness of safety practices and emergency procedures.
- Collaborated with management to develop and implement effective safety policies and procedures.
- Assisted in emergency response drills, ensuring preparedness for various crisis scenarios within the facility.
- Fostered a culture of safety by promoting communication between staff regarding potential hazards and solutions.
- Conducted thorough incident investigations to identify root causes and prevent future occurrences.
- Maintained accurate records of safety-related incidents, facilitating regular reviews for continuous improvement efforts.
- Led toolbox talks before the start of each shift, reinforcing the importance of adhering to established safety protocols at all times.
Patient Access Representative
Valor Global
01.2023 - 12.2023
- Managed patient registration processes, ensuring accuracy and efficiency in data entry.
- Facilitated insurance verification, enhancing patient experience and reducing administrative delays.
- Assisted patients with scheduling appointments, improving overall access to healthcare services.
- Collaborated with clinical staff to streamline patient flow, optimizing operational efficiency.
- Educated patients on financial responsibilities and payment options, fostering transparency in billing practices.
- Resolved patient inquiries and concerns promptly, contributing to high levels of satisfaction and retention.
Sales Agent
Celavie Furniture
08.2020 - 12.2021
- Provided product information and demonstrated features to enhance customer understanding.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained organized display areas to ensure appealing presentation of merchandise.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Resolved customer inquiries and complaints effectively, ensuring satisfactory outcomes.
- Conducted inventory checks to monitor stock levels and assist with replenishment orders.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Achieved top performer status within the company due to consistent high sales numbers.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
Education
High School Diploma -
Elsik High School
Houston, TXSkills
- Safety protocols
- Safety monitoring
- Preventive Maintenance
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Payment processing
- Microsoft outlook
- Scheduling
- Fluent bilingualism
- Problem-solving
- Document translation
- Product knowledge
- Payment collection
- Issue research
- Database management
- Time management
- Complex Problem-solving
- Verbal and written communication
- Safety documentation
- Workplace safety
- Hazard identification
- Lockout and tagout procedures
Languages
Spanish
Native or Bilingual
Timeline
Maintenance Helper
D D General Contractor
11.2023 - Current
Patient Access Representative
Valor Global
01.2023 - 12.2023
Sales Agent
Celavie Furniture
08.2020 - 12.2021
High School Diploma -
Elsik High School