Gemilie Ilao

• Drove portfolio growth by acquiring and managing short-term vacation rentals and long-term rental properties, optimizing profitability for clients.
• Executed real estate transactions from initiation to closing, representing buyers and sellers in high-value property sales, achieving a total volume of $2,882,000.
• Oversaw property management team to ensure smooth daily operations, including tenant relations, property maintenance, and compliance with local regulations.
• Trained and coached staff, fostering a high-performing team capable of delivering exceptional customer service and operational excellence.
• Delegated responsibilities effectively, streamlining workflows and ensuring timely completion of tasks across multiple properties.
• Managed scheduling for staff, property inspections, and maintenance activities, ensuring optimal use of resources and seamless coordination.
• Evaluated overall business operations and structure to provide business advice and management suggestions to the broker, leading to the implementation of effective changes that boosted productivity and efficiency. These changes contributed significantly to the brokerage's growth in business, employee performance, and the onboarding of new hires, expanding the team and enhancing overall operations.
• Collaborated with stakeholders, including escrow companies, lenders, and inspectors, to streamline transactions and enhance the buying and selling process.
• Provided superior customer service, addressing client and tenant inquiries promptly to maintain high satisfaction levels and strong client retention.
• Advised clients on market trends, leveraging in-depth analysis to determine competitive pricing and provide investment property projections.
• Developed strong owner relationships, securing new property management accounts and maximizing client retention.
• Created tailored marketing strategies for properties, including competitive rental projections, to attract tenants and vacationers.
• Enhanced operational processes by implementing streamlined procedures for guest and tenant management, improving efficiency and satisfaction.

Managed four student housing apartment buildings near the University of Washington in Seattle, totaling over 150 units and 500 beds.

• Facilatated extensive renovation projects during the mass turnover period (20-27 days), managing multiple vendors for flooring, painting, cabinetry, countertops, and appliances to complete full kitchen remodels on schedule.
• Organized and oversaw mass furniture deliveries, managing the procurement process to ensure all orders were within budget. Carefully calculated and ordered the correct number of various furniture items required for bedrooms and living rooms. Coordinated installation and setup across units to meet move-in deadlines efficiently.
• Coordinated mass unit turnovers for student move-in days, managing the scheduling and execution of maintenance, painting, carpet cleaning, and general cleaning to ensure all units were move-in ready on time.
• Handled payroll and employee hours, approving timesheets and ensuring accurate compensation.
• Led hiring and termination processes, recruiting qualified candidates, conducting interviews, and making key staffing decisions to build a high-performing team.
• Held weekly meetings with owners, aligning on operational goals, addressing challenges, and driving strategies to meet business objectives.
• Increased Net Operating Income (NOI) through strategic rent growth initiatives and effective expense management.
• Provided financial oversight, delivering annual budgets and monthly variance reports to senior leadership, enabling corrective action planning.
• Supervised a team of 7 employees, overseeing employee relations, conducting performance reviews, and providing ongoing training and coaching on best practices and protocols.

• Developed and executed marketing initiatives, including creating flyers and social media posts, to promote community engagement and attract new and returning residents.
• Planned and hosted resident events to foster a sense of community and entice lease renewals and new leases among University of Washington students, incorporating on-campus outreach and promotion.
• Reviewed lease agreements and policies with college students and their parents, ensuring clarity and compliance while addressing any questions or concerns.
• Mediated conflicts between roommates and resolved issues raised by parents, using effective communication and problem-solving skills to maintain tenant satisfaction.
• Conducted regular inspections of buildings, common areas, and vacant units, promptly identifying and addressing necessary repairs.
• Directed property repairs and enhancements, collaborating closely with maintenance staff to ensure timely and cost-effective solutions.
• Managed rent collection, maintaining detailed records of payments, monitoring delinquent accounts, and ensuring accurate financial reporting.
• Enhanced tenant retention by proactively resolving resident concerns and delivering exceptional customer service for timely issue resolution.

• Planned and facilitated resident activities, aiding setup, on-site support, and clean-up to foster community engagement and enhance tenant satisfaction.
• Contacted and followed up with tenants regarding lease renewal notices, ensuring timely responses and proactive communication.
• Provided property tours to prospective tenants, showcasing features and addressing concerns to increase occupancy rates.
• Supported tenant onboarding and move-ins, ensuring smooth transitions and positive first impressions.
• Aided in the mass turnover process, working 12-hour days during the 20-27 day period to assist maintenance teams with necessary projects, reducing costs and improving timelines.
• Assisted managers in preparing for four mass move-in days, coordinating efforts to streamline operations and ensure a successful tenant check-in experience.
• Resolved tenant concerns with effective communication and problem-solving skills, promoting a harmonious living environment.

• Conducted research on legislative issues and maintained a comprehensive understanding of local, regional, national, and international developments to assist in policy analysis and decision-making.
• Reviewed and addressed constituent concerns, determining appropriate governmental actions and drafting responses to inquiries.
• Supported strategic initiatives by contributing to the development of operational plans aimed at achieving ambitious legislative and organizational objectives.
• Assisted with administrative tasks, including drafting correspondence, organizing documents, and coordinating schedules to ensure seamless office operations.
• Engaged with stakeholders, participating in meetings and events to represent the Congresswoman’s office professionally and build community connections.

• Prepared high-quality meals by following detailed recipes and accommodating specific customer requests to ensure satisfaction.
• Managed ingredient preparation, including cleaning, cutting, and assembling food items to maintain operational efficiency during peak hours.
• Delivered exceptional customer service, handling inquiries and ensuring accurate order fulfillment in a fast-paced environment.
• Maintained accuracy in payment processing, managing cash, providing change, and issuing receipts to customers with attention to detail.
• Ensured a clean and organized workspace, adhering to health and safety standards to promote a welcoming dining experience.