Geminique Fahie
Casselberry,FL
Summary
Detail-oriented professional with extensive experience in quality auditing and ongoing coaching. Skilled in analyzing workflows to drive efficiency and ensure regulatory compliance, contributing to enhanced customer satisfaction and business outcomes. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
34
34
years of professional experience
5
5
Certifications
Work History
Senior UA Associate MMC
Zurich American Insurance
Maitland, FL
10.2015 - 05.2026
- Responsible for the new business, renewals and endorsement process for moderately complex business.
- Reviews, appraises and recommends submissions for acceptance or declination within established appetite.
- Provides account servicing support (e.g. subsequent transactions including endorsements, cancellations, reinstatements & adjustments, billing & collections, reinstatements & adjustments, billing and collections, contract services # Claims & Risk Engineering.
- Able to independently interact with brokers and customers in certain instances.
Independent Quality Consultant
CNA Insurance
Maitland , FL
09.2012 - 10.2015
- Collaborate with department heads on development and use of quality audit forms driven to consistently capture and trend results directly aligned with department and organizational initiatives and goals
- Develop and facilitate group classroom and individual training sessions locally and offsite of new and/or existing processing and/or serive center associates aiding in successful transition from learning new skills to providing productive and high quality customer service
- Proactivily provide input on the development of quality review and processing programs, tools and procedures that drive organizational results
- Audit work product and validates quality processes ensuring compliance with regulatory and /or processing procedudres are being followed
- Provide ongoing and timely coaching to customer service and processing associates aiding in improved individual and team results
Senior Policy Service Representative
CNA Insurance
Maitland, Florida
04.2001 - 09.2012
- Analyze workflow and develop action plans to improve results
- Process New Business, Renewal accounts and issues policies for the middle market department
- Process endorsements on all lines of business including Workers Comp, Auto, Package and Umbrella including Small Business
- Analyze and resolve difficult endorsement requests for customers and underwriters
Sergeant - Administrative Clerk
United States Army
Ft. Bragg, NC
01.1992 - 12.2000
- Supervised and trained personnel on administrative work such as faxing, printing and various computer programs to include Microsoft Word, Excel, Word Perfect and Power Point
- Customer service operations proficient in assisting customers on the phone, coordinating appointments and data entry
Education
High School Diploma -
Connetquot H.S.
Ronkonkoma, NY06-1990
Skills
- Policy writing
- Account servicing
- Quality auditing
- Workflow analysis
- Regulatory compliance
- Customer relationship management
Certification
Using Questions to Foster Critical Thinking and Curiosity
Timeline
Senior UA Associate MMC
Zurich American Insurance
10.2015 - 05.2026
Independent Quality Consultant
CNA Insurance
09.2012 - 10.2015
Senior Policy Service Representative
CNA Insurance
04.2001 - 09.2012
Sergeant - Administrative Clerk
United States Army
01.1992 - 12.2000
High School Diploma -
Connetquot H.S.