Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Gemiyah Taylor

NJ

Summary

Dedicated and customer-focused airline professional with extensive experience in airport operations, customer service, and passenger assistance. Skilled in handling high-pressure situations, ensuring passenger safety, and delivering exceptional service to diverse travelers. Adept at problem-solving, multitasking, and maintaining a positive and professional demeanor in fast-paced environments. Looking to further my career in aviation.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

United Airlines
09.2023 - Current


  • Assist passengers with check-in, boarding, and flight information to ensure smooth travel experiences.
  • Handle flight delays, cancellations, and rebooking with professionalism and efficiency.
  • Coordinate with flight crews, ground staff, and TSA to ensure timely departures and safety compliance.
  • Announce boarding instructions and provide clear communication to travelers in high-traffic airport environments.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Crew Member

Smokehouse BBQ
11.2022 - 09.2023
  • Greet customers warmly and provide a friendly and efficient checkout experience.
  • Accurately handle cash, credit card, and mobile payments while maintaining register accuracy.
  • Process food and beverage orders quickly to accommodate travelers on a time-sensitive schedule.
  • Maintain a clean and organized cashier station, including restocking necessary supplies..
  • Follow all health and safety regulations, including food handling and sanitation guidelines.

Brand Ambassador

CLEAR
07.2022 - 11.2022
  • Verified passenger identification and expedited airport security processes using biometric technology.
  • Educated travelers on CLEAR membership benefits, driving brand awareness and enrollment.
  • Provided personalized customer service, ensuring travelers experienced seamless security clearance.
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.

Crew Member

Kelly’s Cajun Grill
12.2019 - 06.2022
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Community Engagement Coordinator

Day 2 Multi-Purpose Center
02.2019 - 11.2019
  • Organized events, workshops, and outreach programs to support community engagement.
  • Communicated with the public via email, social media, and direct interaction to promote available services.
  • Conducted analysis of community needs and resources to support strategic plans..
  • Evaluated donation and sponsorship requests and made funding recommendations.
  • Developed classes and events fostering loyalty and educating groups about offerings.

Office Assistant

Community Counseling and Mediation
03.2018 - 02.2019
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Education

High School Diploma -

William F. Halsey Jr. Health & Public Safety
Elizabeth, NJ
06.2021

Skills

  • Exceptional customer service & interpersonal communication
  • Conflict resolution
  • Teamwork & collaboration in high-pressure environments
  • Adaptability in fast-paced settings
  • Knowledge of airline procedures & airport operations

Timeline

Customer Service Representative

United Airlines
09.2023 - Current

Crew Member

Smokehouse BBQ
11.2022 - 09.2023

Brand Ambassador

CLEAR
07.2022 - 11.2022

Crew Member

Kelly’s Cajun Grill
12.2019 - 06.2022

Community Engagement Coordinator

Day 2 Multi-Purpose Center
02.2019 - 11.2019

Office Assistant

Community Counseling and Mediation
03.2018 - 02.2019

High School Diploma -

William F. Halsey Jr. Health & Public Safety

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Gemiyah Taylor