Gemma F. Bailey
Doral,USA
Summary
Experienced with 25 years in the Cruise Line industry, in recruitment, strategic planning, project management, and stakeholder communication. Utilizes these skills to enhance operational efficiency and drive team success. Track record of effective leadership in high-stakes environments.
Overview
34
34
years of professional experience
Work History
Manager, Risk Management
OneSpaWorld
04.2024 - 02.2025
- Work across multiple cruise brands and modalities
- Educate employees on risk awareness and reporting on incidents and injuries
- Drove process improvements across multiple departments by identifying areas of overlap or inefficiency between existing controls, ultimately reducing duplication efforts.
- Improved decision-making processes by providing key stakeholders with timely and accurate risk assessments.
- Handled staff and guest claims according to internal risk management policies, keeping liability minimized by leveraging expertise and available tools.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Manager, Operations – Medi-Spa Operations
OneSpaWorld
11.2021 - 03.2024
- Recruited Doctors, Registered Nurses and Acupuncturists
- Implemented new recruiting and scheduling strategies/building schedules in advance
- Focus on returning experienced staff to larger vessels to ensure that revenue and operational expectations are met
- Implemented processes for Customer Care to help facilitate ease of reimbursement/claims
- Forecast and manage new hire training for Medi-Spa Doctors and Nurses
- Ensure new hire training experience is optimized to best prepare staff for running a successful operation onboard
- Plan specialized technology training prior to staff deployment
- Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
- Collaborated with cross-functional teams to ensure accurate and efficient scheduling of resources.
Associate Director – Human Resources and Workforce Strategic Planning
Image Photo Services, Cruise Line Concession
04.2008 - 12.2020
- Staffing 41 ships with onboard photo staff – with 4 brands (Royal Cruise Line / Disney Cruise Line / Celebrity Cruise Line / Paul Gaugin)
- Management of communication to company employees and wider community
- Management and oversight of organization and space planning
- Decreased open berths (in 2019 to 0.87% from 1.63% in 2018)
- Responsible for all management and staff issues
- Responsible for submitting yearly travel budget (1M)
- Implemented new scheduling strategies/building schedules in advance to cut flight costs
- Hiring / coaching, leading and developing new hires and current staff
- Creating / updating and implementing SOPs
- Skilled in staffing of all New Builds and decommission of ships
- Review/Approve all bi-weekly payroll / monthly commissions and any MLC covered costs
- Review/Approve all Manning agents costs for hiring and government dues
- Recommend / approve return assignments / promotions and terminations
- Lead weekly KPI meetings
- Work in conjunction with all other departments including Operations, IT, Onboarding, Human Resources and Finance
- Yearly Maritime Labor Convention (MLC) audit
- Work closely with US Maritime and other vendors including Safeguard America / Brightwell
- Issuing all Seaman's Employment Agreements, Contracts of Employments, and Verification of Employment
Dealer
Seminole Casino
10.2015 - 04.2018
- Blackjack, Spanish 21, Casino War, Black Jack Switch, 3 Card Poker, Ultimate Texas Hold'em, Baccarat, Baccarat, Macau Style
Manager Fleet Personnel
Norwegian Cruise Line
12.1990 - 07.2015
- Managing scheduling for approximately 15,000 onboard crew personnel, and approx., 5,000 crew on vacation, for 13 ships based in the US and International
- Managed 12 Scheduling staff personnel
- In charge of new builds and manning new ships to the required budget
- Managing additional staff for casino junkets and charter cruises
- Ensure crew are staggered and implemented a weekly threshold of sign-on and signoffs per ship and per department
- Maintain all manning budgets with a maximum variance of 1%
- Scheduling of extra staff during the holiday season to compensate for drop-outs/attrition
- Schedule new hire rank and file crew to join Pre-Deployment Training (weekly classes of 25 staff)
- Maintain a data base of all Officers, staff and crew who have been selected for onboard promotions into Management and Supervisory positions
- Maintain a data base of all Officers, staff and crew who have left the company and wish to return
- Scheduling of multi-lingual Officers, staff and crew onboard ships that call into Europe
- Maintain a yearly port guide where all flights are booked to /from
- Scheduling from 4 months to 12 months or more in advance
- Submitting monthly recruitment projections and working closely with our in-house Talent Acquisitions Team
- Attend and interview at recruitment events in USA and other countries
- Follow up with an array of crew related matters with Onboard Human Resources Directors
- Administer all salary changes for Casino, Musicians, Cruise Programs, Production Shows, Shore Excursions
- Interview/hired/processed US and International candidates for all casino and surveillance personnel / staff to work onboard cruise ships
- Interview and approved for hire all suitable candidates and schedule all new hires to join and ensure they arrived at the ship
- Maintained manning/budgets
- Ensuring crew members had the required documentation including pre-employment medical, background checks, visas
- Booked required travel
- Ensured nationality mix on all ships
- Staffed all new build ships to the required schedule ensuring staggering of vacation schedules
Education
PHR -
Florida Atlantic University
Technical AS Degree - undefined
Trafford College
Skills
- Adaptability to change
- Complex Problem-solving
- Quick decision making
- Strategic planning
- Analytical thinking
- Process improvement
Timeline
Manager, Risk Management
OneSpaWorld
04.2024 - 02.2025
Manager, Operations – Medi-Spa Operations
OneSpaWorld
11.2021 - 03.2024
Dealer
Seminole Casino
10.2015 - 04.2018
Associate Director – Human Resources and Workforce Strategic Planning
Image Photo Services, Cruise Line Concession
04.2008 - 12.2020
Manager Fleet Personnel
Norwegian Cruise Line
12.1990 - 07.2015
Technical AS Degree - undefined
Trafford College
PHR -
Florida Atlantic University
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