Gemma Francisco
Campbell,CA
Summary
Accomplished Financial Services Representative with a proven track record at MassMutual Financial Group, adept in financial planning and customer relationship management. Leveraged analytical skills and interpersonal abilities to exceed client expectations, achieving a high conversion ratio. Specialized in life insurance and retirement planning, consistently delivering personalized solutions and fostering robust client portfolios.
Overview
12
12
years of professional experience
Work History
Financial Services Representative
MassMutual Financial Group
San Jose, CA
07.2017 - Current
- Analyzed clients' financial situations to propose solutions that align with their long-term goals.
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Maintained records of client information, including policies and payment history.
- Advised clients on the tax implications of their investments and purchases.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Developed and maintained a portfolio of clients through networking and referrals.
- Assisted customers in selecting the right life insurance coverage for their needs.
Director of Client Services
Silicon Valley Luxury Estates
San Jose, CA
10.2012 - 12.2020
- Provided personalized service to each past and present real estate / mortgage clients
- Planned / executed marketing campaigns for the RE Agents / Brokers and Mortgage Brokers
- Created and presented sales and listing presentations with the use of MS Powerpoint
- Coordinated clients appraisals, escrow appointments / closing docs
- Scheduled appointments with clients and prospects to generate new business
- Disciplined call-times to generate new and recurring appointments for new business
- Maintaining quality compliance, coordinating with lenders and title companies to ensure timely closing process
- Tracking leads from initial appointment to closing to ensure high conversion ratio
- Provided high level of administrative support to agents and brokers
Insurance Agent
New York Life Insurance Co.
03.2015 - 07.2017
- Company Overview: Silicon Valley G.O
- Scheduled 15-30 appointments a week
- Completed training for insurance & retirement programs, to utilize with my client consultations / reviews
- Build and maintain a client base; keep clients informed about products and services for, but not limited to, life, retirement plans and annuities
- Provide knowledgeable financial guidance to clients to ensure that their retirement is customized to their financial needs
- Follow through with underwriting to be sure that client applications are being processed in an effective and timely manner
- Maintain contact with existing clients on an ongoing basis to determine whether their financial needs have changed
- Cold call potential clients based on acquired leads, client referrals and web inquiries
- Educated in products and services for retirement and money management in the changing economy
- Inputting into the system correct information on clients
- Creating the need for Life Insurance coverage
- Submitting client's information on time ensuring they receive coverage
- Committing to making at least 4 sales every week
- Customize insurance plans to meet needs of customers
- Seek out new clients, generate lists of prospective clients, and develop clientele through networking
- Silicon Valley G.O
Education
B.S. - Business Administration, Finance
San Jose State University
San Jose, CA05.2001
Skills
- Customer service
- Leadership
- Management
- Analytical skills
- Problem solving
- Advertising techniques
- Sales promotion techniques
- Interpersonal skills
- Communication skills
- Planning
- Organizing
- Implementation
- Sales promotion programs
- Event management
- Life insurance
- Loan applications
- Customer relationship management
- Real estate
- Financial planning
- Financial services
- Retirement planning
Timeline
Financial Services Representative
MassMutual Financial Group
07.2017 - Current
Insurance Agent
New York Life Insurance Co.
03.2015 - 07.2017
Director of Client Services
Silicon Valley Luxury Estates
10.2012 - 12.2020
B.S. - Business Administration, Finance
San Jose State University