Gemma Guillen-Timoteo
Summary
Dynamic and results-oriented professional with extensive experience in customer service and problem-solving. Excelled at Hickory Farms and other leading companies, by enhancing customer engagement and efficiently managing inventory, contributing to increased loyalty and return visits. Proficient in cash handling and bilingual communication, consistently exceeding performance targets. Demonstrated strong teamwork and collaboration, driving success in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Hickory Farms
10.2022 - 01.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Customer Returns Associate
Amazon
01.2023 - 11.2024
- Contributed to achieving departmental goals by consistently meeting or exceeding individual targets related to processing speed, accuracy, and customer satisfaction.
- Consistently met performance metrics in processing returns quickly and accurately, contributing to overall department success.
- Maintained a clean and organized workspace, promoting productivity and minimizing errors in processing returns.
- Inspected returned products for damages.
- Managed inventory of returned items, ensuring proper documentation and storage.
- Entered return codes and information into computer system.
Crew Member
Wendy's Restaurant
05.2021 - 08.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma -
Bethel Acceleration Academy
Spanaway, WA08-2024
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Customer engagement
- Store opening and closing
- Flexible schedule
- Money handling
- Stocking and receiving
- Phone etiquette
- Bilingual [Spanish & English]
Certification
- ServSafe Food Handler's Certification
- [Washington] Driver's License
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- Food Handler's Card – Various State-Specific Health Departments.
- First Aid Certification
Languages
Spanish
Native or Bilingual
Timeline
Customer Returns Associate
Amazon
01.2023 - 11.2024
Retail Sales Associate
Hickory Farms
10.2022 - 01.2025
Crew Member
Wendy's Restaurant
05.2021 - 08.2023
High School Diploma -
Bethel Acceleration Academy
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