Gemma James
Denver,CO
Summary
Analytical and proactive professional with top-notch leadership and decision-making abilities. Successful at keeping teams on-track with organizational goals and strategic initiatives. Accomplished in resource and schedule management with great critical thinking and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Health Care Pathways Instructor
Porter-Billups Leadership Academy
Denver, CO
05.2025 - Current
- Cultivated a safe and inclusive learning environment by implementing trauma-informed teaching practices.
- Guided students through the Action Learning model, promoting reflective, real-world problem-solving.
- Facilitated collaboration projects with local health organizations.
- Emphasized continuous quality improvement principles in classroom projects.
- Integrated community engagement strategies to encourage student advocacy.
- Taught systems thinking to address complex health issues holistically.
Assistant Property Manager
Greystar
Denver, CO
10.2024 - Current
- Oversee rent collections and issue demand letters for residents.
- Track and resolve customer concerns using Kingsley and Reputation software.
- Support month-end reporting and accurate financial recordkeeping.
- Close leases at a 95% rate while maintaining high resident satisfaction.
- Ensure 95% lease renewal rate and manage a 212-unit property.
- Assist with preventive maintenance audits and ensure housing law compliance.
Property Manager (Temp)
BGSF Staffing
Denver, CO
03.2024 - Current
- Build strong client relationships and ensure account satisfaction.
- Manage reports, budgets, and financial documentation.
- Monitor building operations and tenant engagement.
- Optimize cash flow through partnership with Property Manager.
Healthcare Academy Instructor
Community College of Denver
Denver, CO
06.2023 - 06.2024
- Developed and delivered inclusive curriculum aligned with equity goals.
- Maintained psychologically safe classrooms for diverse learners.
- Promoted success among historically underserved student populations.
- Led interactive and differentiated instruction based on skill levels.
Nursing Home Administrator
Christian Living Communities
Denver, CO
11.2021 - 12.2023
- Directed operations for a 63-bed skilled nursing facility with a $11M budget.
- Achieved 5-star CMS rating through CQI model implementation.
- Launched Med-Tech training, MATCH workforce pipeline, and student clinical training program.
- Received Telligen’s Best-in-Class Award for quality improvement innovations.
- Used PDCA, root cause analysis, and interdepartmental audits to enhance care outcomes.
Licensed Nursing Home Administrator
Genesis Rehabilitation Services
Fort Collins, CO
04.2021 - 11.2021
- Managed operations for 57-bed facility, improving staff morale and clinical systems.
- Implemented CQI strategies and strengthened agency relationships.
- Fostered inclusive leadership and inspired team innovation.
Assistant Business Office Manager
Cherry Creek Nursing Home
Aurora, CO
05.2020 - 05.2021
- Managed accounts receivable and tracked delinquent accounts.
- Prepared Medicare/Managed Care billing reports and triple checks.
- Maintained billing records for all payer sources.
Billing Coordinator
Non-Profit Management Services of Colorado
Englewood, CO
05.2019 - 05.2021
- Processed over $1M/month in Medicaid billing revenue.
- Maintained 100% accuracy in claims, adjustments, and voids.
- Digitized billing workflows for public vendor processing.
Education
Master of Arts - Organizational Leadership
Trevecca Nazarene University
Nashville, TN05-2023
Bachelor of Science - Health Care Management
Metropolitan State University of Denver
Denver, CO12-2016
Doctor of Education - Education Administration
Liberty University
Lynchburg, VASkills
- Quality improvement
- Regulatory compliance
- Problem solving
- Conflict resolution
- Academic advisement
Timeline
Health Care Pathways Instructor
Porter-Billups Leadership Academy
05.2025 - Current
Assistant Property Manager
Greystar
10.2024 - Current
Property Manager (Temp)
BGSF Staffing
03.2024 - Current
Healthcare Academy Instructor
Community College of Denver
06.2023 - 06.2024
Nursing Home Administrator
Christian Living Communities
11.2021 - 12.2023
Licensed Nursing Home Administrator
Genesis Rehabilitation Services
04.2021 - 11.2021
Assistant Business Office Manager
Cherry Creek Nursing Home
05.2020 - 05.2021
Billing Coordinator
Non-Profit Management Services of Colorado
05.2019 - 05.2021
Master of Arts - Organizational Leadership
Trevecca Nazarene University
Bachelor of Science - Health Care Management
Metropolitan State University of Denver
Doctor of Education - Education Administration
Liberty University
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