Gemma Neese
West Palm Beach,FL
Summary
Reliable and organized office professional with hands-on experience in healthcare administration, patient scheduling, billing, and front desk operations. Skilled at leading teams, improving workflow, and keeping day-to-day operations running efficiently. Passionate about creating organized, efficient workplaces and providing excellent patient and customer experiences. Excited to take on an Office Manager role where I can bring strong leadership, problem-solving, and operational expertise to support a thriving office.
Overview
6
6
years of professional experience
Work History
Chiropractic Assistant/Front Desk Receptionist
Sport and Spinal Rehab
Jupiter, FL
06.2023 - Current
- Managed billing and payment processing for insurance providers and patients, ensuring accurate charges and timely reimbursement.
- Verified patient insurance benefits with carriers and processed service invoices.
- Coordinated patient scheduling and intake processes, optimizing workflow and reducing wait times.
- Maintained HIPAA compliance and operational protocols to safeguard sensitive patient information.
- Supervised front desk operations and supported staff in the absence of the office manager, ensuring smooth clinic workflow.
- Educated patients on treatment plans and chiropractic care processes to improve understanding and engagement.
- Delivered a welcoming front desk experience by greeting patients and addressing questions and concerns.
Shift Supervisor
Starbucks
05.2021 - 06.2023
- Led daily store operations, overseeing workflow, quality standards, and team performance to ensure efficiency and smooth operations.
- Trained, coached, and mentored team members, fostering professional development and improving overall team productivity.
- Supported staff in problem-solving and operational challenges, proactively implementing solutions to maintain efficiency and high customer satisfaction.
Catering Manager
SoFresh
Tampa, FL
12.2019 - 08.2021
Education
Bachelors of Science - Public Health
University of South Florida
12-2020
Associates of Arts -
Indian River State College
05-2015
Skills
- Office & Front Desk Operations
- Patient Scheduling & Intake
- Insurance Verification & Billing
- HIPAA Compliance
- Leadership & Team Management
- Customer/Patient Service
- Problem Solving & Workflow Optimization
- Microsoft Office & EMR Software
- CPR Certification 2019- Present
Timeline
Chiropractic Assistant/Front Desk Receptionist
Sport and Spinal Rehab
06.2023 - Current
Shift Supervisor
Starbucks
05.2021 - 06.2023
Catering Manager
SoFresh
12.2019 - 08.2021
Bachelors of Science - Public Health
University of South Florida
Associates of Arts -
Indian River State College