Gemma Oliverio
Kapolei,HI
Summary
Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Cultivates great rapport with co-workers to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft Word and Excel.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Jovie In-home Childcare
Jovie.com
03.2023 - Current
- 100% organized and detail-oriented with strong work ethic
- Demonstrated 100% strong organizational and time management skills while managing multiple projects.
- Worked well in team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, and provided exceptional service.
- Delivered services to customer locations within specific timeframes.
- Demonstrated high level of initiative and creativity while gaining extensive knowledge in data entry, analysis and reporting through using Microsoft Word
- .
- Managed time efficiently in order to complete all tasks within deadlines.
Direct Service Worker
Kama'aina Health Care Services
12.2017 - 03.2023
- Maintained 100% clean, safe and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed once/week to keep patients' bedroom clean.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recorded status and duties completed in logbooks for management.
Business Office Representative
Go Transport LLC
05.2008 - 09.2017
- Maintained 100% customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed, updated and organized tracking spreadsheets using excel program databases for clientele trip data and employee payroll.
- Utilized word processor to schedule clients' appointments per centralized scheduling guidelines.
- Maintained computers, telephone systems, copiers and fax machines.
- Performed clerical duties by typing, filing, copying, faxing and completing and submitting forms.
Licensed Life and Health Insurance Agent
World Financial Group Wfg
08.2009 - 11.2013
- Maintained 100% high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Explained advantages, features and disadvantages of various policies to promote sale of plans.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Obtained underwriting approval by completing application for coverage.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Met with customers to provide information about available products and policies.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Conducted annual reviews of existing policies to update information.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
Education
Associate of Science - Nursing
Pacific Coast Collage
Chula Vista, CA10.1992
Certificate of Completion - Civil Engineer
Marine Corps Detachment
Fort Leonard Wood, MO12.1985
Skills
- Direct Supervision
- Behavior Redirection
- Direct Counseling
- Crisis Intervention
- First Aid and Safety Monitoring
- Medication Monitoring
- Heavy Lifting
- Patient Care ie Activities of Daily Living Assistance
- Proficient on Microsoft Excel and Word, Data entry
- Care Plan Assessment
- Client Progress Documentation
- Special-needs childcare
- Flexible and Adaptable
Affiliations
- Toastmasters
Certification
Adult First Aid and CPR AED
Additional Information
Award : Rifle Expert
Award : Marine Corps Good Medal Conduct
Award : Honorable Discharge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Jovie In-home Childcare
Jovie.com
03.2023 - Current
Direct Service Worker
Kama'aina Health Care Services
12.2017 - 03.2023
Licensed Life and Health Insurance Agent
World Financial Group Wfg
08.2009 - 11.2013
Business Office Representative
Go Transport LLC
05.2008 - 09.2017
Associate of Science - Nursing
Pacific Coast Collage
Certificate of Completion - Civil Engineer
Marine Corps Detachment
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