Supervisor Trego Dugan Aviation
GSP Airport
South Carolina
- Answered high volume multi-line radio systems, maintained good relations with all airlines, adhered to safety compliance training courses and met all needs of passengers, resolved customer disputes, compiled and analyzed daily reports.
- Managed and motivated a team of 10 employees, ensuring top performance and a high level of accountability.
- Trained, mentored, and supervised new hires on company policies, procedures, and best practices, to maintain safety as a focal point.
- Organized and delegated daily tasks and schedules for team members, balancing workloads for maximum productivity.
- Oversaw daily operations to ensure compliance with company policies, safety protocols, and quality standards.
- Resolved complex customer complaints and escalated issues, consistently maintaining high satisfaction ratings.
- Addressed employee issues and disputes by acting as a mediator, contributing to a more positive and collaborative work environment.
- Liaised between team members and upper management, relaying information and decisions to ensure clear communication.
- Prepared detailed performance reports on productivity and goals for senior leadership.