Gemmalyn E. Reyes
Wilmington,USA
Summary
Service-oriented professional with extensive experience with customer interactions, inventory control, and administrative support. Utilizes effective communication to ensure customer satisfaction and streamline processes. Knowledge of teamwork principles and problem-solving techniques.Known for strong team collaboration in achieving the deadline resulting in bottomline. Highly dependable in achieving results and ensuring smooth operations.
Overview
22
22
years of professional experience
Work History
Service Clerk
Costco Wholesale
Glen Mills, Pennsylvania, USA
11.2018 - Current
- Answer customer inquiries and product information sales and store promotions
- Ensure that the food is prepared and ready for display, making sure that the store is show time ready.
- Maintain cleanliness and sanitation of the area, ensuring compliance with the health and safety regulations.
- Provide excellent customer service and resolve customer complaints in a timely and effective manner.
- Ensured proper labeling, weighing, and packaging of all products to meet store and health department standards.
- Monitored inventory levels, rotated stock, and reported shortages to minimize waste and support efficient operations.
Sales Assistant
Lals Novelty Group
Dubai, UAE
11.2013 - 11.2015
- Deliver excellent customer service by providing product knowledge, including sizing, fit, fabric, and care instructions.
- Receive calls and arrange items for customers.
- Adjusted clothing and perform alterations for the customers to achieve custom fits based on customer fits, style goals and comfort.
- Operate cash register and balance the cash drawer at the end of the shift
- Upsell and cross-sell merchandise to increase sales and enhance the shopping experience.
- Maintain visual merchandising standards, ensuring displays are tidy, attractive, and aligned with brand guidelines.
- Process transactions at the register, including returns and exchanges.
Receptionist
Trilink Training Corporation
Quezon City, Philippines
11.2011 - 12.2012
- Greet office visitors and answer telephones, answer questions and provide information concerning office functions and activities in accordance with established procedures, take messages or refer callers to appropriate person.
- Maintain calendar for administrative schedule and arrange appointments meetings and conferences.
- Order, received, inventory, store and distribute office supplies and forms; operate variety of office equipment and machines such as computer terminals, calculators, copiers.
- Maintain visitor logs and issue badges for security purposes.
Sales Clerk
Mercantile Store Group Incorporated
SM Center point, Philippines
05.2010 - 10.2010
- Courteously greet customers and efficiently process transactions within a busy, fast paced retail environment.
- Assist with store stocking, opening and closing procedure.
- Promote loyalty programs, upsell complementary items, and support sales goals
- Greeting and assisting customers in selecting clothing and accessories that suit their style and needs.
Customer Service Representative
Advanced Contact Solution Incorporated
Makati City, Philippines
02.2008 - 07.2008
- Handle customer inquiries, complaints, payments and service requests.
- Calm angry callers, repair trust, locate resources for problem solution and design best option solutions.
- Collaborated across departments to resolve escalated concerns, ensuring customer satisfaction and retention.
- Maintained detailed and up-to-date records of customer interactions, feedback, and solutions.
Administrative Assistant
Department of Social Welfare Development
Pangasinan, Philippines
03.2003 - 11.2007
- Maintained accurate, up to date comprehensive and confidential files and records.
- Coordinated and managed multiple priorities and projects on a timely basis.
- Uncommon ability to work well with the public and effectively deal with angry, irate and disgruntled clients.
- Assist in the implementation of the day-to-day requirements of the company which includes preparation of documents, handling collection invoice.
- Maintain logs and records of office activities, compile information for regular or special reports from logs and records maintained; maintain office budgetary records & process related forms in accordance with standard procedures. Diary management, scheduling and attending meetings, conference calls and events.
- Create and distribute Minutes of Meeting. Create memos, circulars, etc. and maintain records for all incoming and outgoing correspondence.
Education
No Degree - Information Technology
Informatics Institute
Makati City, PhilippinesSkills
- Proficient in Microsoft Office to generate necessary reports, charts, graphs, slide presentations and general office correspondence and memos
- Excellent interpersonal skills
- Analytical and problem-solving skills
- Decision making skills
- Effective verbal and listening communication skills
- Effective organizational skills
- Product and service sales
- Complaint handling
- Upselling strategies
- Multitasking
- Customer service excellence
- Adaptability and flexibility
Accomplishments
- Managed a high volume workload within a deadline driven environment.
- Helped the company attain the highest sales and customer service ratings.
- Officially commended for initiative, enthusiasm, tenacity, persuasiveness, customer focus and dependability in performance evaluation.
- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Languages
English
Full Professional
Timeline
Service Clerk
Costco Wholesale
11.2018 - Current
Sales Assistant
Lals Novelty Group
11.2013 - 11.2015
Receptionist
Trilink Training Corporation
11.2011 - 12.2012
Sales Clerk
Mercantile Store Group Incorporated
05.2010 - 10.2010
Customer Service Representative
Advanced Contact Solution Incorporated
02.2008 - 07.2008
Administrative Assistant
Department of Social Welfare Development
03.2003 - 11.2007
No Degree - Information Technology
Informatics Institute