Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gena Bennett

Wilmington,DE

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Reconciliation Analyst

Discover Financial
09.2024 - Current
  • Review delinquent and charged off accounts for completion of agreements
  • Audit accounts prior to writing letters both manually and through our automatic bot process
  • Ensures compliance with company polices and procedures

Lead Recovery Specialist

Discover Financial Services, DFS
03.2023 - 09.2024
  • Review delinquent and charged off accounts for completion of agreements
  • Audit accounts prior to writing letters both manually and through our automatic bot process
  • Ensures compliance with company polices and procedures

Lead Collection Specialist

Discover Financial Services, DFS
09.2022 - 03.2023
  • Reviews past due accounts with customers and consolidators to arrange an acceptable payment program for accounts from which sufficient funds cannot be collected.
  • Ensures compliance with company policies and procedures.
  • Handles difficult collection calls as determined by center management.

Senior Acquisition Specialist - Verification

Discover Financial Services, DFS
06.2022 - 09.2022
  • Handle inbound calls to help assist customers with any issues they have with completing the credit card application process
  • Handle outbound calls to reach out to customers who have incomplete credit card applications.

Acquisition Specialist

Discover Financial Services, DFS
01.2021 - 06.2022
  • Handle inbound calls to help assist customers with their credit card applications or questions about the variety of credit cards that are available.

Substitute teacher

Kelly Educational Services
09.2019 - 01.2021
  • Deliver required curriculum to students some with physical, emotional, intellectual, and academic learning disabilities
  • Develop lesson plans that meet the students needs
  • Adapt teaching methods that fit the needs of each individual student
  • Working with students one-on-one or in small groups to ensure individual needs are being met
  • Responsible for setting realistic targeted goals for each child as well as monitor, assess, and record the student's progress towards reaching these goals.

Patient and Family Representative

Nemours Children's Hospital
09.2017 - 05.2019
  • Demonstrates excellent customer service and service recovery skills by acting in a supportive capacity to the Family Resource Center, especially during evening and weekend hours
  • Provide service excellence to each patient and family by performing and completing designated business processes associated with an outpatient visit
  • Greet and communicate with each patient and family at the start of their outpatient visit and at each interaction.
  • Preparing physician notes and information.

Education

Graduate of St Mark's High school -

Master of Education - Education Studies - Secondary Education

Wilmington University
New Castle, DE
05.2022

Bachelor of Science - Elementary Education

Wilmington University
New Castle, DE
05.2017

Skills

  • Clear Communication
  • Organizational Skills
  • Decision-Making
  • Learning Strategies

Timeline

Reconciliation Analyst

Discover Financial
09.2024 - Current

Lead Recovery Specialist

Discover Financial Services, DFS
03.2023 - 09.2024

Lead Collection Specialist

Discover Financial Services, DFS
09.2022 - 03.2023

Senior Acquisition Specialist - Verification

Discover Financial Services, DFS
06.2022 - 09.2022

Acquisition Specialist

Discover Financial Services, DFS
01.2021 - 06.2022

Substitute teacher

Kelly Educational Services
09.2019 - 01.2021

Patient and Family Representative

Nemours Children's Hospital
09.2017 - 05.2019

Graduate of St Mark's High school -

Master of Education - Education Studies - Secondary Education

Wilmington University

Bachelor of Science - Elementary Education

Wilmington University

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Gena Bennett