Gena Benson
Automotive
North Little Rock,AR
Summary
Detail-oriented automotive title clerk and financial office support professional with extensive experience in vehicle title processing, customer service, and legal documentation. Proven ability to manage high-volume transactions accurately while ensuring compliance with state regulations. Strong organizational skills and commitment to providing exceptional service in fast-paced dealership environments. Seasoned Title Clerk experienced in evaluating paperwork for accuracy and integrity of information. Conscientious about evaluating details, compiling data, and producing justifiable recommendations. Desire to experience and pursue new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
2025
2025
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Title Clerk and Administrative Assistant
Reuber Automotive LLC
5 2024 - Current
- Managed multiple projects, creating presentations and conducting Zoom meetings to enhance team collaboration
- Researched and gathered information for franchise opportunities, including Auto Rental, contributing to strategic planning
- Called leads and scheduled appointments for sales and potential fleet service customers, improving lead conversion rates
- Captured and edited photos of lot inventory for the company website, enhancing online presence and customer engagement
- Filed mechanics liens and small claims cases, ensuring compliance with legal requirements and protecting company interests
Technical Support
Convergys
11.2017 - Current
- Provided assistance for customer inquiries related to registration and title processing
- Collaborated with other departments to resolve customer issues effectively
- Prepared reports and maintained accurate records of customer interactions
Corporate Title Clerk
Crain Automotive Holdings
08.2022 - 01.2023
- Process an average of 50 vehicle titles weekly, ensuring compliance with state regulations and reducing errors by 99%
- Collaborated with sales teams to resolve title-related issues, leading to a 25% decrease in customer complaints
- Maintained accurate records of title transactions and customer interactions
Part Owner
MLB Auto Sales Inc.
01.2017 - 03.2022
- Managed inventory, advertising, and sales while ensuring compliance with state licensing requirements
- Handled all paperwork and titling procedures, including light accounting and customer service
- Conducted title checks for liens and accidents and filed for duplicate and bonded titles
Education
Associate Degree - Computer Networking Technology
04.2001 - 10.2002
Skills
Title Processing
Legal Documentation
Customer Service
Financial Office Support
Technical Proficiency
Organizational Skills
Documentation review
File management
Document review
Accuracy and precision
Legal compliance
Deadline management
Report preparation
Title processing
Temporary tags
Title examination
Notary public
Title research
Renewals management
Records evaluation
Teamwork
Drafting legal documents
Legal research
Teamwork and collaboration
Problem-solving
Document verification
Time management
Client confidentiality
Problem-solving abilities
Data entry
Multitasking
Multitasking Abilities
Excellent communication
Decision-making
Self motivation
Time management abilities
Adaptability and flexibility
Critical thinking
Effective communication
Team collaboration
Active listening
Computer proficiency
Organizational skills
Team building
Attention to detail
Problem-solving aptitude
Administrative skills
Adaptability
Analytical thinking
Relationship building
Research and analysis
Report writing
Data management
Analytical skills
Task prioritization
Interpersonal skills
Professionalism
Reliability
Written communication
Continuous improvement
Risk assessment
Interpersonal communication
Records coordination
Document summarization
Verification
Detail-oriented
Goal setting
Excellent researching skills
Real estate knowledge
Geography Knowledge
Technical writing
Reynolds & Reynolds, Dealertrack, CRM proficient
Professional demeanor
Records analysis
Local record searches
Court proceedings familiarity
Check property documents
Communication skills
Public records research
Title deeds
Fee assessment
Legal document review
Examine titles
Collaboration
Record management
Negotiation skills
Reporting and document management
Certification
Notary Public, Pulaski County, Arkansas, 06/01/18, 05/31/28
Additionalinformation
Continuous training in automotive finance and title processing regulations., Active participant in local automotive industry workshops and seminars., Volunteers with local foodbanks and animal shelters.
Timeline
Corporate Title Clerk - Crain Automotive Holdings
08.2022 - 01.2023
Technical Support - Convergys
11.2017 - Current
Part Owner - MLB Auto Sales Inc.
01.2017 - 03.2022
Remington College - Associate Degree, Computer Networking Technology
04.2001 - 10.2002
Title Clerk and Administrative Assistant - Reuber Automotive LLC
5 2024 - Current