GENA BORDERS
Bowling Green,Kentucky
Summary
Knowledgeable and dedicated customer service rep with several years experience. Solid team player with outgoing, positive attitude. Teamwork, adaptability, and achieving results under changing conditions. Skilled in time management. Motivated to maintain customer satisfaction and contribute to company success..
Overview
22
22
years of professional experience
Work History
Customer Care Representative
Berry Global
09.2003 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Provided product information and support, enhancing customer satisfaction and loyalty.
- Collaborated with team members to streamline processes, improving response times for customer requests.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed to team success
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
- Investigated and resolved customer inquiries and complaints quickly.
Accounts Receivable Coordinator
Berry Global
09.2003 - 03.2018
- Reconciled customer accounts to maintain accurate financial records.
- Coordinated with internal departments to resolve billing discrepancies efficiently.
- Implemented strategies to streamline accounts receivable workflows, enhancing productivity.
- Developed standardized procedures for processing payments and maintaining customer information.
- Strengthened relationships with key clients by providing exceptional service in addressing inquiries regarding account balances or payment issues.
- Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
- Increased efficiency by automating routine tasks, such as generating reports and sending reminders for overdue payments.
- Enhanced cash flow by diligently managing customer credit limits and payment terms.
- Collaborated with sales teams to address customer disputes, resulting in prompt resolution and maintained relationships.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
High School Diploma -
WARREN EAST HIGH SCHOOL
BOWLING GREEN KYSkills
- Customer service
- Data entry
- Problem resolution
- Customer relations
- Order processing
- Customer relationship management
- Documentation and reporting
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Decision-making
- Phone etiquette
- Computer skills
- Teamwork and collaboration
- Understanding customer needs
- Account management
- Customer relationship management (CRM)
- Customer account management
Timeline
Customer Care Representative
Berry Global
09.2003 - Current
Accounts Receivable Coordinator
Berry Global
09.2003 - 03.2018
High School Diploma -
WARREN EAST HIGH SCHOOL