Gena Clair

• Specializes in high-traffic Department of Motor Vehicle offices and larger car dealerships.
• Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
• Prepared tax and title documents to submit legal transfer work to DMV.
• Handled cash and credit card payments accurately.
• Performed data entry and other administrative tasks to keep records and files organized and accurate.
• Expedited title transfer process, closely monitoring timelines and proactively addressing any potential delays.
• Received and processed paperwork for titles, new license plates, and renewals.
• Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
• Assisted customers with complex title issues, providing guidance and support throughout resolution process.
• Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
• Contacted State(s) Motor Vehicle Department to determine status of pending titles.
• Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
• Organized and prepared tax and title documents to transfer ownership of property.
• Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
• Collaborated with various departments to ensure smooth workflow for title processing and delivery.
• Managed and reconciled accounts to finalize accurate and complete financial transactions.
• Developed strong relationships with external partners such as banks, insurance companies, and government agencies to facilitate seamless transactions.
• Negotiated successfully with lien holders to resolve outstanding debt issues impacting clients'' ability to secure clear vehicle titles promptly.
• Analyzed title documents to identify potential issues and resolve any discrepancies.
• Examined and verified 200 titles weekly.

• Posting Clerk/ Mech Shop II order, process and post parts and labor for mechanic shop.
• Conducted regular audits of posting transactions to verify accuracy and identify areas for improvement.
• Contributed to successful audits by maintaining organized records and promptly addressing any discrepancies identified during reviews.
• Processed customer invoices, credit memos and payments within established timelines.
• Executed billing tasks and recorded information in company databases.
• Monitored outstanding invoices and performed collections duties.
• Completed and processed purchase orders and customer invoices each quarter.
• Used data entry skills to accurately document and input statements.

• Accrue inventory, advertise, sell, obtain license per state requirements, and handle all paperwork and titling procedures
• Light accounting
• File for duplicate and bonded titles and researched procedures for filing for out-of-state titles.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Established foundational processes for business operations.
• Evaluated industry competition regularly to maintain a competitive advantage in marketplace.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.
• Conducted target market research to discover customer needs and analyze competitor trends.
• Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
• Trained and developed team members to build human capital.
• Interacted well with customers to build connections and nurture relationships.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Accomplished multiple tasks within established timeframes.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.

• Answer incoming customer calls and assist with registration, email creation, physical line signal testing, modem/filter set-up, plus email, browser, and modem troubleshooting
• Interact and coordinate with other departments to resolve customer issues to determine further action or completion on customer cases received
• Asked to sell additional products or services
• Test, analyze and clear customer reported trouble and make notations via computer terminal
• Prepare reports and process paperwork interpret customer records and repair tickets
• Escalate customer trouble issues when appropriate.

• Ensure client supervision, health, safety, development, and quality of care according to client's Individualized Service Plan (ISP) or other care plan
• Provide constant care and aid to clients including but not limited to bathing, grooming, dressing, toileting, assisting with eating and hydration, skin care, positioning and turning.
• Maintained clean, safe, and well-organized patient environment.
• Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
• Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
• Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
• Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Recorded status and duties completed in logbooks for management.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Administered medication as directed by physician.

Research and solve customer/ Client problems and needs.

• Troubleshoot Client issues and questions in AS400 system.
• Answer customer inquiries professionally.
• Follow Instructions and advice from department manager or floor supervisor on Inbound Member Calls
• Create and run Reports.
• Advise Clients how to access reports/ Assist with some technical issues
• Make retention calls to clients each month for customer satisfaction, and questions and resolve any issues.
• Managed high call volume with exceptional professionalism and efficiency.
• Utilized CRM systems to accurately track customer interactions and update account information.
• Logged call information and solutions provided into internal database.
• Streamlined call response times for improved customer experience through effective communication techniques.