GENA DOSS
Okolona,US
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
5
5
years of professional experience
Work History
Dispatch Clerk
ProDrivers
Blue Springs, MS
06.2023 - Current
- Utilized advanced dispatch software tools to track shipments, monitor driver performance, and analyze data for continuous improvement opportunities.
- Assisted in the recruitment and training of new dispatch personnel, ensuring smooth onboarding and consistent performance standards.
- Proactively identified and resolved potential conflicts or delays in the dispatch process, ensuring minimal disruption to operations.
- Supported inventory control efforts by accurately tracking incoming shipments from suppliers and outgoing deliveries to customers.
- Managed high-stress situations effectively by maintaining clear communication channels among team members during emergency responses or peak demand periods.
Keyholder
Dollar General
Woodland, Ms
01.2023 - 06.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Product and Operations Manager
Old Navy
07.2021 - 01.2023
- Lead shipment team, placed new signage around store, conducted markdowns and oversaw clearance, open/closing store
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Keyholder
Victoria's Secret & PINK
11.2020 - 07.2021
- Open/closed store, lead shipment
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Caregiver
Private Employer
08.2019 - 03.2020
- Increased patient satisfaction by assisting people with personal tasks like dressing and walking
- Assisted patients in taking care of themselves by teaching them how to use canes or walkers properly and safely
- Supported daily living activities by assisting with brushing teeth, changing clothes, and household chores.
Education
High School -
East Webster High School
Maben, MS01.2020
Skills
- Quick learner
- Deadline-oriented
- Training and mentoring
- Inventory management
- Team Leadership
- Operations management
- Effective leader
- Customer service-oriented
Timeline
Dispatch Clerk
ProDrivers
06.2023 - Current
Keyholder
Dollar General
01.2023 - 06.2023
Product and Operations Manager
Old Navy
07.2021 - 01.2023
Keyholder
Victoria's Secret & PINK
11.2020 - 07.2021
Caregiver
Private Employer
08.2019 - 03.2020
High School -
East Webster High School