Gena Dvorak
Prosper,TX
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
2
2
years of professional experience
Work History
Barista
Six Sips Coffee Co.
11.2023 - 03.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Showcased versatility by assisting in other areas of café as needed, including food preparation or table service when required.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Used POS system to accurately enter orders and process payments.
General Manager
Pure Barre
09.2021 - 09.2023
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Assisted in recruiting, hiring and training of team members.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Education
High School Diploma -
East Central High School
Tulsa, OK05.2003
Skills
- Operations Management
- Administrative Skills
- Efficient multi-tasker
- Relationship Building
- Customer Relations/Retention
- Deadline-oriented
Timeline
Barista
Six Sips Coffee Co.
11.2023 - 03.2024
General Manager
Pure Barre
09.2021 - 09.2023
High School Diploma -
East Central High School
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