Gena Evans

Responsible for operation of restaurant on a day-to-day basis

• Maintain computer system, payroll, budget, inventory, receivables and highest level of customer service
• Accountable for daily cash-outs, safe reconciliation, and deposits
• Reduce staff turn-overs
• Have an extensive knowledge on sales and bookkeeping
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cross-trained existing employees to maximize team agility and performance.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Maintained a clean and organized store environment, ensuring an enjoyable shopping experience for customers.
• Managed daily operations, including opening and closing procedures, cash handling, and staff scheduling.
• Established strong rapport with clientele by maintaining thorough communication regarding order status updates or changes in product availability.
• Established team priorities, maintained schedules and monitored performance.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.