Gena Grippi
Akron,OH
Summary
Dependable and dedicated to customer satisfaction with a proven track record, showcasing exceptional customer service and problem-solving skills. Excelled in enhancing client satisfaction and team collaboration, demonstrating a strong work ethic and creative thinking. Achieved significant improvements in operational efficiency and customer relations, making a tangible impact in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Landscaper
Davey Tree Expert Co
Akron, OH
06.2021 - Current
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
- Assisted clients in selecting appropriate plants based on climate conditions, soil types, and desired aesthetics.
- Collaborated with architects, designers, and construction teams to develop comprehensive landscaping plans for residential and commercial properties.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Shift Manager
Aldi
Massillon, OH
04.2019 - 06.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
Traveling Store Manager
Hallmark
Akron, OH
05.2017 - 04.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Call Center Representative
Incept
Canton, OH
05.2015 - 05.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Department Manager
Pet Supplies Plus
Canton, OH
05.2010 - 05.2015
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
High School Diploma - General Studies
Electronic Classroom of Tomorrow
Canton, OH01.2012
Skills
- Strong Work Ethic
- Customer Service
- Responsible and Punctual
- Attention to Detail
- Problem-Solving
- Reliable and Dependable
- Creative Thinking
- Team Collaboration and Cooperation
- Adaptable and Flexible
- Team Leader
- Analytical Thinking
Timeline
Landscaper
Davey Tree Expert Co
06.2021 - Current
Shift Manager
Aldi
04.2019 - 06.2021
Traveling Store Manager
Hallmark
05.2017 - 04.2019
Call Center Representative
Incept
05.2015 - 05.2017
Department Manager
Pet Supplies Plus
05.2010 - 05.2015
High School Diploma - General Studies
Electronic Classroom of Tomorrow