Gena Kelly
Sanger
Summary
Dynamic professional with a strong work ethic and proven adaptability, honed through roles at James D. Vandever Trucking, Inc. and as a Freelance Reporter. Skilled in effective problem resolution and client support, I excel in fostering teamwork and collaboration while delivering high-quality results in fast-paced environments.
Overview
44
44
years of professional experience
Work History
Stay-At-Home-Mom
Kelly Household
01.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
Freelance Reporter
The Haldimand Press
09.2012 - 10.2016
- Developed expertise in covering various beats, demonstrating versatility and adaptability as a reporter.
- Conducted in-depth interviews with key stakeholders, providing comprehensive perspectives on relevant issues.
- Participated in community events as a representative of the publication, fostering positive relationships between the news outlet and its audience members.
- Investigated important community issues and put together well-received reports.
- Stayed up-to-date with current events and trends to stay ahead of competition.
- Built strong relationships with sources to gain access to exclusive information.
- Developed and maintained network of contacts to facilitate story development.
- Covered special events and breaking news with eye for detail and tenacious pursuit of important information.
Freelance Reporter
The Sachem
09.2012 - 10.2014
- Covered breaking news events effectively, ensuring timely updates for audiences while maintaining factual accuracy and journalistic integrity.
- Established credibility with sources by building strong relationships, resulting in exclusive interviews and scoops.
- Collaborated with editors to develop compelling story ideas, ensuring diverse content that appealed to a wide audience.
- Presented developments in stories in live broadcasts and recordings.
Stay-At-Home-Mom
Kelly Household
08.2009 - 09.2012
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Secretary/Corporate Treasurer
James D. Vandever Trucking,Inc.
06.1995 - 10.2008
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Planned and managed $[Amount] annual budgets, tracking expenses, and investigating discrepancies to maintain optimal controls.
- Liaised between clients and vendors and maintained effective lines of communication.
- Provided comprehensive support to new staff, facilitating faster integration into team.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
Secretary/Dispatcher
Gene C. Belcher Trucking,Inc.
05.1985 - 06.1995
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
- Supported project management activities, contributing to timely completion of key initiatives.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Enhanced team morale by fostering supportive and collaborative work environment.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Library Assistant
Sanger High School
09.1982 - 05.1983
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
- Monitored library environments to maintain safe, hazard-free settings.
- Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
Floral Assistant
Sanger Florist
09.1981 - 05.1982
- Utilized strong time management skills to delicately balance heavy workloads during busy holiday seasons, effectively meeting customer expectations.
- Provided assistance in setting up floral displays at weddings, funerals, and other events to ensure seamless execution.
- Assisted lead florist with designing unique and creative floral displays for special events and occasions.
- Coordinated delivery schedules with drivers to guarantee timely arrival of arrangements while minimizing transportation costs.
- Provided support during peak seasons by efficiently multitasking between multiple responsibilities without compromising quality or timeliness of deliveries.
- Streamlined order processing for improved efficiency, accurately taking and fulfilling orders in a timely manner.
- Continuously updated knowledge of latest floral design trends to offer clients innovative solutions for their needs.
- Enhanced customer satisfaction by providing personalized floral arrangements and recommendations.
Education
Computer Science
UNT
Denton, TXHealth And Fitness
TWU
Denton, TXNo Degree - Basics
NCTC
Gainesville, TX05-1985
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Client support
- Effective problem resolution
Timeline
Stay-At-Home-Mom
Kelly Household
01.2019 - Current
Freelance Reporter
The Haldimand Press
09.2012 - 10.2016
Freelance Reporter
The Sachem
09.2012 - 10.2014
Stay-At-Home-Mom
Kelly Household
08.2009 - 09.2012
Secretary/Corporate Treasurer
James D. Vandever Trucking,Inc.
06.1995 - 10.2008
Secretary/Dispatcher
Gene C. Belcher Trucking,Inc.
05.1985 - 06.1995
Library Assistant
Sanger High School
09.1982 - 05.1983
Floral Assistant
Sanger Florist
09.1981 - 05.1982
Computer Science
UNT
Health And Fitness
TWU
No Degree - Basics
NCTC
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