Gena Kopf

Highly professional, self motivated, task oriented with unparalleled attention to detail and compassionate Corporate Flight Attendant with exceptional customer service skills. Diligent and dedicated to passenger safety while providing the highest quality of In-Flight service and expectations for both part 91 and 135 charters.

• Increased client retention rate through exemplary service delivery that consistently exceeded expectations.
• Conducted post-flight evaluations to identify areas for improvement in both personal performance and overall guest experience.
• Collaborated with flight crew members to ensure seamless communication and coordination throughout flights.
• Delivered personalized meal service to accommodate dietary restrictions and preferences of high-profile guests.
• Demonstrated adaptability by successfully managing various aircraft types with differing layouts and amenities during my tenure as a corporate flight attendant.
• Coordinated with pilots to provide updates on passenger needs and potential schedule changes during flights.
• Maintained immaculate cabin appearance, adhering to strict cleanliness standards for a luxury travel experience.
• Promoted company brand values by presenting a polished image and upholding high standards of professionalism at all times.
• Managed inventory of in-flight supplies, ensuring adequate stock levels for each journey.
• Handled emergency situations with poise and efficiency, prioritizing passenger safety above all else.
• Facilitated smooth boarding process for VIP clients, maintaining utmost professionalism and discretion.
• Trained new flight attendants on proper protocols, fostering a culture of excellence within the team.
• Enhanced passenger satisfaction by providing exceptional in-flight service and anticipating their needs.
• Assisted passengers with special needs or requests, ensuring their travel experience was comfortable and enjoyable from start to finish.
• Utilized knowledge of diverse cultures to bridge communication gaps between passengers and crew, fostering a welcoming atmosphere on board.
• Developed rapport with frequent travelers, creating a sense of familiarity and loyalty among clientele.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Relayed updates and information to passengers after confirming key details with pilot.
• Assisted passengers in boarding and deplaning aircraft.

Part 91 providing the owners and their business partners or guests with outstanding quality service, catering and overall exceptional experiences.

• Managed inventory of on-board supplies, maintaining adequate stock levels while minimizing waste.
• Established lasting relationships with repeat clientele through attentive service that consistently exceeded expectations.
• Demonstrated flexibility in adapting to changing schedules or last-minute itinerary modifications, always prioritizing client satisfaction above all else.
• Maintained pristine cabin environments by performing regular cleanings before, during, and after flights.
• Collaborated with pilots and ground crew to facilitate efficient flight operations and seamless transitions between legs.
• Enhanced passenger satisfaction by providing exceptional in-flight service and anticipating individual needs.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.

Part 91 and 135

• Managed inventory of on-board supplies, maintaining adequate stock levels while minimizing waste.
• Streamlined onboard service processes resulting in improved efficiency while maintaining exceptional quality standards.
• Established lasting relationships with repeat clientele through attentive service that consistently exceeded expectations.
• Assisted passengers with boarding and deplaning, offering support as needed for those requiring additional assistance.
• Leveraged strong communication skills to establish rapport with guests from diverse backgrounds and cultures, fostering an inclusive atmosphere on board each flight.
• Handled unexpected situations with grace and professionalism, quickly finding solutions to maintain a high level of service.
• Maintained strict confidentiality regarding client information and travel plans, upholding a reputation for discretion and trustworthiness.
• Demonstrated flexibility in adapting to changing schedules or last-minute itinerary modifications, always prioritizing client satisfaction above all else.
• Maintained pristine cabin environments by performing regular cleanings before, during, and after flights.
• Enhanced passenger satisfaction by providing exceptional in-flight service and anticipating individual needs.

Part 91 and 135

• Established lasting relationships with repeat clientele through attentive service that consistently exceeded expectations.

Lead catering and event manager at the cafe inside Atlantic Aviation FBO

Costumer Service

Assisting flight attendants with catering for Part 91 and 135

Responsible for restocking daily

Multitasking between catering orders, cafe orders and events

Prepare and deliver catering orders

Batching out credit cards and cash drops

Customer Service

Accounts payables/receivables

Payroll

Payroll taxes

State Sales Tax

Collections

Notice to owner

Bank reconciliations