Summary
Overview
Work History
Education
Skills
Timeline
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Gena Lujan

Tulsa

Summary

Dynamic Learning and Development Trainer at Amazon with a proven track record in streamlining onboarding processes and enhancing team productivity. Skilled in employee training and communication, I have successfully anticipated business needs, driving long-term success through proactive skills development and exceptional customer service in diverse environments.

Overview

27
27
years of professional experience

Work History

Learning and Development Trainer

Amazon
12.2018 - Current
  • Streamline onboarding processes, reducing time spent in training without compromising quality.
  • Improve team productivity.
  • Assess business needs proactively, anticipating necessary skills development for long-term success.

Owner/Operator

Hair By Gena
09.1999 - 12.2018
  • Managed day-to-day business operations.
  • Provided exceptional customer service.
  • Increased customer satisfaction by providing high-quality services.
  • Staffed 12 hair-dressers and nail techs.

Restaurant Co-Owner

La Solidad Mexican Restaurant
01.1998 - 10.2008


  • Managed finances for optimal budget control, reducing unnecessary expenses and maximizing profit margins.
  • Collaborated with co-owner on daily operations, ensuring a cohesive management approach to maximize business success.
  • Increased customer satisfaction by implementing innovative menu items and enhancing dining experiences.

Education

Business Administration

Tulsa Community College
Tulsa, OK
03-2025

Skills

  • Employee training
  • Customer service
  • Team building
  • Communication skills
  • Problem solving
  • Process improvement

Timeline

Learning and Development Trainer

Amazon
12.2018 - Current

Owner/Operator

Hair By Gena
09.1999 - 12.2018

Restaurant Co-Owner

La Solidad Mexican Restaurant
01.1998 - 10.2008

Business Administration

Tulsa Community College

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Gena Lujan