Gena Marquez
Las Vegas,NV
Summary
A team player and creative thinker in Clerical Administration. Proven ability to multitask and perform administrative duties consecutively. Ability to self-train and dominate the administrative workforce with a focus in providing the best in Customer Service. Seeking a permanent career with a company that offers services to the community while promoting diversity and equality.
Overview
17
17
years of professional experience
Work History
Front Desk Receptionist
Nasri PLLC
04.2023 - 11.2023
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Proven ability to learn quickly and adapt to new situations.
Legal Administrative Assistant
Law Office of Patrick Cadiz
03.2020 - 11.2021
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Helped with intake of new clients and materials by setting up files and documenting important information .
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Researched and identified legal precedents and statutes.
Administrator Patient Service Representative
Eye Health NorthWest
11.2018 - 03.2020
- Performed administrative work for multiple physicians/providers
- Provided appointment and test scheduling support for the clinical team
- Educated clients about programs available to them
- Maintained strict confidentiality with sensitive documents
- Communicated and worked with minimal instruction or supervision, maintained a positive, professional attitude
- Worked with a diverse group of external callers and visitors as well.
Patient Advocate/Patient Service Representative
Livanta LLC
04.2017 - 10.2018
- Acted as a liaison between the interdisciplinary team members regarding critical aspects of the care plan.
- Advocated for patient rights and access to support resources in healthcare settings.
- Entered details into computer systems and managed database of information.
- Engaged with patients to provide critical information.
- Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Front Office Coordinator
ATI Physical Therapy
04.2015 - 06.2017
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Monitored office supplies by checking inventory and placing orders.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Front Desk Receptionist/Medical Records Clerk
Lubritz & Nasri LLP
08.2006 - 02.2015
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Entered and updated sensitive customer information during check-ins and room changes.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collected payments, processed transactions and updated relevant records.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
Education
GED -
Desert Rose
Las Vegas, NV03.2015
Skills
- Office supplies inventory management
- Cash Handling
- Records Management & Sensitive information handling
- Researching skills
- Work Prioritization
- Listening Skills, Courteous and Professional
- Documentation And Reporting
- Conflict Management, Resolution and Problem-solving skills
Administrative Skills
- Excellent communication skills
- Well organized and detail orientated
- Strong work ethic and motivation
- Productive independently or with a team
- Creative and proactive problem solver
- Dependable and motivated self-starter
- Good judgment and decision making skills
- Good attendance and punctuality
- Take pride in turning out high quality work
- Skilled at calendar management and scheduling
Professional Titles
- Legal Administrative Assistant
- Administrator Patient Service Representative
- Front Office Coordinator & Back Office Support
References
- Desiree Sanchez (503) 213-4616
- Leslie Johnson (702) 375-0287
- Taylon Lincoln (503) 309-4736
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Nasri PLLC
04.2023 - 11.2023
Legal Administrative Assistant
Law Office of Patrick Cadiz
03.2020 - 11.2021
Administrator Patient Service Representative
Eye Health NorthWest
11.2018 - 03.2020
Patient Advocate/Patient Service Representative
Livanta LLC
04.2017 - 10.2018
Front Office Coordinator
ATI Physical Therapy
04.2015 - 06.2017
Front Desk Receptionist/Medical Records Clerk
Lubritz & Nasri LLP
08.2006 - 02.2015
GED -
Desert Rose
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