Gena Watts
Wetumpka,AL
Summary
Accomplished Quality Assurance Specialist with a proven track record at Data Tech Services, Incorporated, enhancing software quality by over 30%. Skilled in risk management and leadership development, adept at spearheading test planning initiatives and driving team excellence. Demonstrates a keen eye for detail and a commitment to surpassing employer expectations.
Overview
9
9
years of professional experience
Work History
Quality Assurance Specialist
Data Tech Services, Incorporated
03.2020 - 07.2020
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Reported problems and concerns to management.
- Reviewed production processes and identified potential quality issues.
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
- Tested software applications and systems to identify enhancement opportunities.
- Recorded and organized test data for report generation and analysis.
- Developed monthly, end-of-quarter and other statistical reports for management.
- Collaborated implementation and maintenance of customer complaint log.
Data Management Specialist II
BTAS
09.2018 - 03.2020
- Received and processed contract data requirements list (CDRL) deliverables and associated documentation.
- Implemented document management solutions with primary focus on document control, distribution and knowledge management.
- Assisted in development and tracked process of Risk Management Framework (RMF) in Confluence.
- Troubleshot data-related problems and coordinated maintenance or modifications to correct defects.
- Expedited review process, signature approval and release of supplier and internally produced documents.
- Provided research, analysis, reporting and special project support and advise on policies and procedures for director.
- Provided administrative support by compiling and producing security documentation to include, but not limited to reviewing security risk reports, security system threat assessments and system security management.
- Verified compliance with data retention requirements by managing document catalogues for long-term archival of data associated with contract closeouts.
- Conducted complex data management with SQL server and T-SQL.
- Provided administrative administrative support to assist in coordinating, creating, and reviewing Certification & Accredidation (C&A) packages, Computer System Requirements Document (CSRD), and /or other related IT service packages and related documentation to include but not limited to network operations reports.
- Tested software applications and systems to identify enhancement opportunities.
- Edited review and process Cyber Assessment and Authorization (A&A)Artificats.
- Assisted management of cyber JIRA Tickets via Atlassian Confluence.
Personnel Assistant III
Alabama Department of Labor
11.2011 - 09.2018
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Maintained and scheduled complex calendars.
- Delivered friendly assistance with new hires throughout interviewing and hiring process..
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Managed employee exit interviews and paperwork.
- Recruited and screened qualified potential employees.
- Processed employee termination paperwork at direction of supervisory staff.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Participated in job fairs to recruit new talent.
- Helped employees register for benefits programs using online portals.
- Compiled employee records from individual departments to maintain central files.
- Aided staff with employee performance review paperwork and documentation.
- Developed and maintained HR policies and procedures.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Responded to employee inquiries regarding benefits and other HR topics.
- Converted employee status from temporary to permanent.
- Updated and maintained employee attendance records.
- Assisted with creating employee handbooks and manuals.
Education
Bachelor of Science - Business Administration And Management
05.2007
- Dean's List May 2007
- Dean's List December 2006
Skills
- Detail Oriented
- Risk Management
- Leadership Development
- Test Planning
Timeline
Quality Assurance Specialist - Data Tech Services, Incorporated
03.2020 - 07.2020
Data Management Specialist II - BTAS
09.2018 - 03.2020
Personnel Assistant III - Alabama Department of Labor
11.2011 - 09.2018
Troy University - Bachelor of Science, Business Administration And Management
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