Summary
Overview
Work History
Education
Skills
Timeline

Gena Watts

Wetumpka,AL

Summary

Accomplished Quality Assurance Specialist with a proven track record at Data Tech Services, Incorporated, enhancing software quality by over 30%. Skilled in risk management and leadership development, adept at spearheading test planning initiatives and driving team excellence. Demonstrates a keen eye for detail and a commitment to surpassing employer expectations.

Overview

9
9
years of professional experience

Work History

Quality Assurance Specialist

Data Tech Services, Incorporated
03.2020 - 07.2020
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Reported problems and concerns to management.
  • Reviewed production processes and identified potential quality issues.
  • Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
  • Tested software applications and systems to identify enhancement opportunities.
  • Recorded and organized test data for report generation and analysis.
  • Developed monthly, end-of-quarter and other statistical reports for management.
  • Collaborated implementation and maintenance of customer complaint log.

Data Management Specialist II

BTAS
09.2018 - 03.2020
  • Received and processed contract data requirements list (CDRL) deliverables and associated documentation.
  • Implemented document management solutions with primary focus on document control, distribution and knowledge management.
  • Assisted in development and tracked process of Risk Management Framework (RMF) in Confluence.
  • Troubleshot data-related problems and coordinated maintenance or modifications to correct defects.
  • Expedited review process, signature approval and release of supplier and internally produced documents.
  • Provided research, analysis, reporting and special project support and advise on policies and procedures for director.
  • Provided administrative support by compiling and producing security documentation to include, but not limited to reviewing security risk reports, security system threat assessments and system security management.
  • Verified compliance with data retention requirements by managing document catalogues for long-term archival of data associated with contract closeouts.
  • Conducted complex data management with SQL server and T-SQL.
  • Provided administrative administrative support to assist in coordinating, creating, and reviewing Certification & Accredidation (C&A) packages, Computer System Requirements Document (CSRD), and /or other related IT service packages and related documentation to include but not limited to network operations reports.
  • Tested software applications and systems to identify enhancement opportunities.
  • Edited review and process Cyber Assessment and Authorization (A&A)Artificats.
  • Assisted management of cyber JIRA Tickets via Atlassian Confluence.

Personnel Assistant III

Alabama Department of Labor
11.2011 - 09.2018
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Maintained and scheduled complex calendars.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process..
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Managed employee exit interviews and paperwork.
  • Recruited and screened qualified potential employees.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Participated in job fairs to recruit new talent.
  • Helped employees register for benefits programs using online portals.
  • Compiled employee records from individual departments to maintain central files.
  • Aided staff with employee performance review paperwork and documentation.
  • Developed and maintained HR policies and procedures.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Converted employee status from temporary to permanent.
  • Updated and maintained employee attendance records.
  • Assisted with creating employee handbooks and manuals.

Education

Bachelor of Science - Business Administration And Management

Troy University, Troy, AL
05.2007
  • Dean's List May 2007
  • Dean's List December 2006

Skills

  • Detail Oriented
  • Risk Management
  • Leadership Development
  • Test Planning

Timeline

Quality Assurance Specialist - Data Tech Services, Incorporated
03.2020 - 07.2020
Data Management Specialist II - BTAS
09.2018 - 03.2020
Personnel Assistant III - Alabama Department of Labor
11.2011 - 09.2018
Troy University - Bachelor of Science, Business Administration And Management
Gena Watts