Genacel Demafelix
Torrance,CA
Summary
Proven track record of enhancing customer satisfaction and fostering brand loyalty through exceptional service at Philippine Airlines. Skilled in problem-solving and first aid, demonstrated adaptability and a strong work ethic in dynamic environments. Recognized for outstanding communication and attention to detail, significantly contributing to seamless travel experiences and safety standards.
Overview
16
16
years of professional experience
Work History
Flight Attendant
Philippine Airlines
Manila, Philippines
06.2008 - 11.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive and professional demeanor.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers and by delivering world-class excellent service.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Client Care Representative
Provinziano and Associates
Beverly Hills, CA
03.2021 - 06.2021
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Delivered exceptional service by promptly responding to client inquiries through phone, email, and chat platforms.
- Maintained accurate records of all client interactions, ensuring seamless communication across departments.
- Built strong relationships with clients through consistent follow-up and genuine empathy during difficult situations.
Domestic Head Cabin Attendant
Philippine Airlines
Manila, Philippines
03.2010 - 10.2012
- Demonstrated excellent communication skills while interacting with passengers from diverse backgrounds and cultures.
- Consistently received positive feedback from both colleagues and passengers for outstanding professionalism, dedication, and service quality provided onboard each flight assignment.
- Educated passengers about emergency equipment usage and safety procedures during pre-flight announcements, promoting a safe travel environment.
- Conducted pre-flight briefings to ensure seamless coordination among crew members, maximizing efficiency during the flight, and consistent on-time performance.
Education
Bachelor Of Arts In Communication Arts - Speech Communication
University of The Philippines, Los Baños
Laguna, Philippines10.2007
High School Diploma -
New Era University
Quezon City, PhilippinesSkills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Verbal and written communication
- Problem-solving
Timeline
Client Care Representative
Provinziano and Associates
03.2021 - 06.2021
Domestic Head Cabin Attendant
Philippine Airlines
03.2010 - 10.2012
Flight Attendant
Philippine Airlines
06.2008 - 11.2024
Bachelor Of Arts In Communication Arts - Speech Communication
University of The Philippines, Los Baños
High School Diploma -
New Era University