Summary
Overview
Work History
Education
Skills
Timeline
Generic

Genaee Thompson

Brooklyn,NY

Summary

Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.

Overview

20
20
years of professional experience

Work History

Operational Associate

Talkspace
03.2021 - Current
  • Enhanced operational efficiency by streamlining processes and implementing automation tools.
  • Established strong relationships with clients through regular communication and personalized service.
  • Increased client retention rates by proactively identifying potential issues and offering solutions.
  • Acted as a liaison between clients and internal teams, ensuring clear communication lines were maintained throughout project life cycles.
  • Collaborated with cross-functional teams for the successful implementation of organizational initiatives.
  • Improved client satisfaction by addressing and resolving concerns promptly and professionally.
  • Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.

Senior Administrative Assistant

Premise Health
09.2013 - 12.2019
  • Managed high call volumes for 4 physician medical facility. Directing calls to appropriate departments while maintaining polite and professional demeanor.
  • Streamlined appointment scheduling for improved patient flow with 20-30% reduce in wait times.
  • Improved team productivity by effectively coordinating schedules, meetings, and travel arrangements for senior executives.
  • 100% Boost in client satisfaction by providing exceptional customer service through timely responses to inquiries and resolving issues efficiently.
  • Facilitated successful events, including conferences and health workshops, through meticulous planning, coordination, and execution of logistics.
  • Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.

Human Resources Clerical Associate III

Health And Hospitals Corporation
10.2004 - 08.2009
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Managed benefits administration, ensuring accurate enrollment and timely resolution of issues.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Efficiently managed over 3,000 personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.

Education

Bachelor of Science - Business, Management And Economics

SUNY Empire State College
Saratoga Springs, NY
05.2025

Skills

  • Strong Problem Solver
  • Adaptability and Flexibility
  • Operational Efficiency
  • Process Improvements
  • Database Management
  • Administrative Support
  • Customer Service
  • Team Support/ Team Collaboration
  • Proficient in Microsoft Office, Zendesk, Slack, Greenhouse, HRIS, EPIC

Timeline

Operational Associate

Talkspace
03.2021 - Current

Senior Administrative Assistant

Premise Health
09.2013 - 12.2019

Human Resources Clerical Associate III

Health And Hospitals Corporation
10.2004 - 08.2009

Bachelor of Science - Business, Management And Economics

SUNY Empire State College

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Genaee Thompson