Genalyn Manalo
Magalang,Pampanga
Summary
Committed and service-driven housekeeping professional with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills.
Overview
8
8
years of professional experience
Work History
ASSISTANT CABIN STEWARD-HOUSEKEEPING/UTILITY
FIVE STAR MARINE SERVICES
10.2023 - Current
- Assist passengers with luggage handling, promoting a seamless check-in and boarding experience.
- Conduct thorough inspections of cabins post-cleaning, guaranteeing adherence to company quality standards.
- Address passenger queries and concerns promptly to ensure a positive onboard experience.
- Handle special requests from passengers professionally, demonstrating adaptability and problem-solving skills.
- Ensure timely room turnovers for incoming guests by working efficiently and adhering to tight schedules.
- Support fellow stewards in times of increased demand or staff shortages, maintaining high-quality service levels under pressure.
- Responsible for cleaning and maintaining staterooms, restrooms, and public areas onboard.
- Collected soiled linens and clothing and pretreated stains.
- Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
- Loaded and unloaded machines, ironed pieces and folded cleaned items.
FRONT DESK OFFICER
LOHAS HOTEL AND RESORT
07.2018 - 03.2020
- Answer phone calls courteously and respond to customer inquiries.
- Guide guests, issue guest badges and handle client complaints.
- File documents and maintain schedules.
- Refill of supplies and receive inventories.
- Excelled in communication and time-management skills while working under pressure to deliver quality results.
TOLL COLLECTION
NLEX TOLLWAYS MANAGEMENT CORP.
12.2017 - 05.2018
- Responsible for informing customers of the toll fee, collecting the cash, and providing change.
- Provide drivers with basic directions, maintain cash records, and report drivers who do not pay their tolls.
RECEPTIONIST
CLARK SUN VALLEY COUNTRY CLUB/RESORT
07.2017 - 09.2017
- Greet all guests and assist them with check-in and check-out.
- Maintain a positive attitude and friendly demeanor.
- Respond to all guest questions, requests and complaints.
- Manage guest bookings and reservations.
- Assist with administrative and clerical tasks as needed.
CONSULTANT/CUSTOMER SERVICE
ICONNECT WORLD PROCESSING SOLUTION (OJT)
11.2016 - 03.2017
- Attract potential customers by answering product and service questions.
- Suggest information about other products and services.
Education
Bachelor Degree of Science in Tourism Management -
JOCSON COLLEGE, INC.
Angeles City, Pampanga03.2017
Accomplishments
- Cum Laude Commencement Exercises 2017 (Graduation) Grand Palazzo Royale Friendship Cir. Rd. Angeles City April 29, 2017
Training
- Global and Tourism Updates Seminar-Jocson College Inc.
- Customer Service-Jocson College Inc.
- Media and Society-Holy Angel University, Angeles City
- Personality Development and Ergonomics in the Workplace and Low Backpain Seminar-Jocson College Inc.
- Tourism Skills Competition Xevera-Mabalacat City, Pampanga
- Rotaract and Interact District Assembly (DISTAS) -System Plus College Foundation
- ASEAN Readiness for Tourism MRA 2015 Event Centre-SM Clark Balibago, Angeles City
- Introduction to Front Office Operation Star Cruises Centre-Newport City, Pasay City
- Leadership Seminar-Jocson College Inc.
QUALIFICATIONS & DOCUMENTS
SCTW
Basic Training (BT SDSD)
Crowd Management Safety Training
Valid Seaman's Book
Passport
Timeline
ASSISTANT CABIN STEWARD-HOUSEKEEPING/UTILITY
FIVE STAR MARINE SERVICES
10.2023 - Current
FRONT DESK OFFICER
LOHAS HOTEL AND RESORT
07.2018 - 03.2020
TOLL COLLECTION
NLEX TOLLWAYS MANAGEMENT CORP.
12.2017 - 05.2018
RECEPTIONIST
CLARK SUN VALLEY COUNTRY CLUB/RESORT
07.2017 - 09.2017
CONSULTANT/CUSTOMER SERVICE
ICONNECT WORLD PROCESSING SOLUTION (OJT)
11.2016 - 03.2017
Bachelor Degree of Science in Tourism Management -
JOCSON COLLEGE, INC.