Genaro Gomez
Henderson,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Parts Specialist
Sierra Air Conditioning & Plumbing
Las Vegas, NV
06.2021 - Current
- Created purchase orders for new parts when needed by vendors or suppliers.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Received, examined and reshelved returned parts.
- Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Organized and labeled parts to ensure easy identification and retrieval.
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Arranged and directed delivery and installation of products and equipment.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Verified accuracy of incoming shipments against purchase orders.
Customer Service Representative
ANTHEM Health Services
Las Vegas, NV
10.2019 - 06.2020
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Developed positive relationships with customers through friendly interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Senior Warehouse Clerk
Classic Sleepcare
Las Vegas, NV
09.2018 - 08.2019
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Expeditor
DCOR
Carpinteria , CA
02.2007 - 07.2018
- Ensured timely delivery of goods to customers by coordinating with suppliers and carriers.
- Assisted fellow planning staff members with tasks to maintain proper workflows.
- Traced missing material and shipments through vendor and customer communications.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Assisted in preparing freight estimates based on weight, volume, destination points.
- Supervise crane loading of drilling rig and equipment on cargo boats.
- Worked closely with other departments within the company to coordinate activities between teams.
- Kept detailed progress records to hit strict deadlines and adjust plans.
- Delegated work to staff, setting priorities and goals.
- Developed plans for responding quickly and effectively during emergencies.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Monitored changes in delivery schedule and communicated changes to customers.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Inspected lifts before use to prevent damage to goods.
- Stacked pallets in an orderly fashion within storage facilities or onto delivery trucks.
- Unloaded incoming items from pick up trucks and semi trucks transporting materials to staging area or returning to vendor.
Education
High School Diploma -
Rio Mesa
Oxnard, CA05-1998
Skills
- Inventory management
- Parts ordering
- Forklift operation
- Product inspection
- Customer service
- Shipping coordination
- Stock replenishment
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Computer literacy
- Equipment operation
- Multitasking Abilities
- Warehouse operations
- Brake inspection
- Vehicle inspection
- Equipment maintenance
- Vehicle Systems Knowledge
- Oil change procedures
- Clean driving record
- Emissions Systems Understanding
- Auto and engine repair
Certification
- OSHA 10
- Certified Fork Lift Driver
Affiliations
Some of my joys is my daughter and her growth, supporting my wife and the upkeep of my pets and car.
I also do enjoying tinkering in a verity of different hobbies including cars, putting thing together, mechanical related, etc.
Timeline
Parts Specialist
Sierra Air Conditioning & Plumbing
06.2021 - Current
Customer Service Representative
ANTHEM Health Services
10.2019 - 06.2020
Senior Warehouse Clerk
Classic Sleepcare
09.2018 - 08.2019
Expeditor
DCOR
02.2007 - 07.2018
High School Diploma -
Rio Mesa
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