Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Genaro Medina

Bellingham

Summary

Talented Server bringing skills in order management, payment processing and upselling. Consistently offers targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Worked closely with sommeliers for wine knowledge.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Birch and Vine
03.2022 - 09.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Speaks Clam Bar
06.2021 - 03.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

FOH Manager

Village On The Isle
01.2020 - 06.2021
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Handled customer complaints with poise and grace, immediately resolving issues by looping in Managers.
  • Displayed enthusiasm and promoted elegant service to customers, successfully increasing referrals and walk-in business.


Lead Server

Village On The Isle
01.2016 - 01.2020
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.

Education

Bachelor of Arts - Marine Biology

University of South Florida
Tampa, FL
05-2026

Associate of Arts - Marine Biology

State College of Florida, Manatee-Sarasota
Bradenton, FL
12.2022

High School Diploma -

Venice Senior High School
Venice, FL
05.2018

Skills

  • Guest relations
  • Wine service
  • Cool Under Pressure
  • Specials Promotion and Upselling
  • Team Player
  • Bilingual (Spanish)

Certification

Financial Markets and the Economy: Financial Literacy Economics Conference

References

George Smith , Senior Manager at Birch and Vine, 727-655-0984

Melissa Baker, General Manager at Speaks Clam Bar, 941-962-0056

Jeremy Haraldson, FOH Manager at Speaks Clam Bar, 317-525-9809


Timeline

Server

Birch and Vine
03.2022 - 09.2024

Server

Speaks Clam Bar
06.2021 - 03.2022

FOH Manager

Village On The Isle
01.2020 - 06.2021

Lead Server

Village On The Isle
01.2016 - 01.2020

Bachelor of Arts - Marine Biology

University of South Florida

Associate of Arts - Marine Biology

State College of Florida, Manatee-Sarasota

High School Diploma -

Venice Senior High School

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Genaro Medina