Genaro Moreno
San Marcos,TX
Summary
Bilingual, organized, and dependable candidate successful at managing multiple priorities with a positive attitude. Years of climbing experience with an eagerness to help the community improve its climbing attitude and culture.
Overview
6
6
years of professional experience
Work History
Wine Sales Consultant
Southern Glazers Wines And Spirits
04.2021 - Current
- Negotiated favorable pricing agreements with suppliers, securing advantageous terms that boosted profit margins without compromising quality standards.
- Provided exceptional after-sales support, addressing any client concerns or issues promptly to maintain positive brand reputation within the industry.
- Monitored industry trends, competitor activity, and customer feedback to adjust sales strategies accordingly for optimal results.
- Developed strong relationships with key accounts, resulting in repeat business and consistent revenue growth.
- Implemented creative merchandising displays that effectively showcased products while capturing consumer attention in retail environments.
- Enhanced customer satisfaction by providing personalized recommendations based on individual taste preferences and budget considerations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Target Associate
Target
04.2018 - 09.2022
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
University of Texas San Antonio Outdoor Pursuits
University Of Texas At San Antonio
05.2019 - 12.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Taught individuals safe and responsible etiquette when hiking, camping, and visiting the great outdoors.
- Taught newcomers proper etiquette and ways to safely navigate the UTSA campus rockwall.
- Experience in route setting.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma -
Lake Travis High School
Austin, TX05.2019
Skills
- Proficient in lead climbing, top-rope climbing, and bouldering
- Experienced in belaying with various devices (ATC, GriGri) and techniques
- Skilled in route setting for both top-rope and bouldering routes
- Demonstrated commitment to safety protocols and risk assessment in climbing environments
- Demonstrated enthusiasm for rock climbing as a sport and a lifestyle, contributing to a positive and motivating atmosphere in the gym
- Knowledgeable in equipment inspection and maintenance to ensure safety standards
- Strong interpersonal skills with a customer-oriented approach
- Ability to communicate effectively with climbers of all skill levels to enhance their experience
- Experience in providing instruction and guidance to beginners and advanced climbers alike
- Experienced in teaching climbing techniques and safety procedures through structured lessons and clinics
- Capable of providing constructive feedback and encouragement to support climbers in achieving their goals
- Familiarity with gym operations, including equipment rental procedures, check-in processes, and adherence to facility rules
Committed to maintaining cleanliness and organization to enhance the gym environment
Languages
Spanish
Native or Bilingual
Timeline
Wine Sales Consultant
Southern Glazers Wines And Spirits
04.2021 - Current
University of Texas San Antonio Outdoor Pursuits
University Of Texas At San Antonio
05.2019 - 12.2019
Target Associate
Target
04.2018 - 09.2022
High School Diploma -
Lake Travis High School
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