Genasie Rodriguez

Managed inbound customer concerns via email, text and live chat, providing prompt, accurate information and resolving issues to ensure customer satisfaction.

Greeted and assisted customers, handling high volume of calls and emails while maintaining a friendly and professional demeanor.

Maintained up to date records of customer interactions, transactions, and feedback in computer software.

Provided administrative support including scheduling appointments, and managing calenders.

Utilized various communication platforms(e, g., Zoom, Microsoft teams) to maintain seamless operations and team collaboration.

Delivered high quality customer support assisting with and resolving issues in a timely and professional manner.

Managed and processed orders and facilitated returns oe exchanged, ensuring a seamless and effect experience.

Documented and tracked information, explained policies and guided customers through the process.

Maintained a positive, empathetic, and professional attitude a all times, fostering strong customer relationships and enhancing satisfaction.

Managed a high volume of calls while paying attention to detail and adhering to company protocol.

Offered solutions for customer complaints and or concerns, ensuring customer retention and satisfaction.