Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Genasis Gonzalez

Merced,CA

Summary

Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Customer-oriented bartender offering several-year background preparing and serving alcoholic drinks. Trained in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bartender

Merced Elks Lodge
Merced, CA
02.2023 - Current
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Bartender

Applebee's Bar & Grill
Merced, CA
02.2016 - 11.2022
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Stocked ice bins and coolers as needed throughout shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Cleansed glasses with sanitizing solution after each use.
  • Resolved customer complaints in a professional manner.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Attended regular training sessions to stay updated on new products or trends.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Effectively multitasked within fast-paced environment.

Cashier

McDonald's
Merced, CA
06.2015 - 01.2016
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed sales transactions to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Worked closely with front-end staff to assist customers.
  • Counted and balanced cashier drawers.

Assistant Manager

Bear Creek Inn
Merced , CA
02.2014 - 11.2015
  • Maintained up-to-date knowledge of company products and services.
  • Implemented quality control measures to uphold company standards.
  • Ensured compliance with safety regulations and company policies.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Communicated regularly with customers to gain insights into their needs.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Created reports on sales trends, inventory levels, and financial data.

Education

CNA Certification - Nursing

First Lady Permanente
Turlock, CA
08-2024

High School Diploma -

Merced High School
Merced, CA
06-2014

Skills

  • Health codes compliance
  • Food Service
  • Payment Processing
  • Suggestive Selling
  • Menu Memorization
  • Food Running
  • Beverage Preparation
  • Team training and development
  • Cash and credit transactions
  • Customer service expertise
  • Professional Appearance
  • New Hire Training
  • Ordering Procedures
  • Inventory

Certification

  • Certified Nursing Assistant

Timeline

Bartender

Merced Elks Lodge
02.2023 - Current

Bartender

Applebee's Bar & Grill
02.2016 - 11.2022

Cashier

McDonald's
06.2015 - 01.2016

Assistant Manager

Bear Creek Inn
02.2014 - 11.2015

High School Diploma -

Merced High School

CNA Certification - Nursing

First Lady Permanente

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Genasis Gonzalez