Genaveve Brushwood
Tampa Bay Area
Summary
Hospitality professional with experience leading daily operations in both bar and coffee programs. Skilled in guest service, team collaboration, and maintaining high standards of service. Passionate about the food and beverage world and eager to deepen hands-on experience while contributing to a strong guest-focused culture.
Overview
9
9
years of professional experience
Work History
General Manager
Intermezzo Coffee & Cocktails
Saint Petersburg, FL
05.2024 - Current
- Direct daily operations across both AM (coffee) and PM (bar) programs, ensuring seamless transitions and a consistent guest experience.
- Oversee comprehensive inventory management -including liquor, coffee, dairy, tea, glassware, and operating supplies - optimizing costs, and preventing shortages.
- Manage vendor relations, purchasing, and stock control across all departments.
- Track sales performance, labor costs, and operational expenses; implement strategies to increase revenue, and protect profit margins.
- Recruit, train, and supervise staff across both programs, fostering a positive workplace culture centered on accountability, growth, and guest service.
- Ensure high-quality service standards, resolve guest concerns, and cultivate a welcoming environment tailored to both daytime café guests and evening bar guests.
- Maintain compliance with health, safety, and alcohol regulations - implement best practices in cleanliness and workplace safety.
- Collaborate on all beverage menus, seasonal offerings, and promotions that align with the brand and drive customer engagement.
Bartender
Intermezzo Coffee & Cocktails
12.2021 - 05.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Set up glassware, liquor and other necessary supplies for special events.
- Operated efficiently in high-volume setting to prepare and serve
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Marketing Assistant & Coffee Lead
Paradeco Coffee Roasters
05.2021 - 10.2021
- Create engaging content for Facebook and Instagram.
- Compile product, market and customer data to generate informed sales and profit projections.
- Organize contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
- Create consistency on bar through coffee training & barista training
Team Member
King State
03.2020 - 05.2021
- Delivered attentive and personalized service by serving food and beverages while supporting kitchen operations with food preparation and baking tasks.
- Consistently engaged with guests to create a welcoming atmosphere, anticipating needs and resolving concerns to ensure a positive experience.
Director of Training
Chick-Fil-A
04.2019 - 01.2020
- Responsible for setting and achieving goals.
- Provided excellent customer service, and developing the next generation of leaders within the organization.
- Taught new employees the culture & language of the company as well as proper customer service technique.
- I was hands on & able to jump into the fast pace environment of Chick-Fil-A at all times in any position in the restaurant.
Head Shift Lead
Chick-Fil-A
11.2016 - 08.2018
- Achieved consistently high inspection scores by effectively managing food safety, storage procedures and cleaning processes.
- Controlled costs, consistently tracking food and supply usage and minimizing waste.
- Secured money and prevented losses with effective register controls and careful cash handling.
- Engaging and resolving customer complaints.
- Owning and managing daily, weekly and monthly goals.
Education
Associate of Arts - Communications
St. Petersburg College
Clearwater, FL2022
Internship - Communications
Generations
Trinity, FL2019
WSET Level 2 Award in Wines — In Progress
Napa Valley Wine Academy
Skills
- Guest Service & Engagement - creating welcoming, attentive experiences
- Food & Beverage Knowledge - coffee, wine, spirits, seasonal menus, classic cocktails
- Inventory & Stock Management - monitoring supplies, preventing shortages
- Team Support & Collaboration - assisting front and back of house seamlessly
- Point-of-Sale & Order Management - efficient and accurate transaction handling
- Health & Safety Compliance - maintaining cleanliness and safe working environment
- Beverage Prep - coffee, cocktails, wine service basics
- Adaptability & Multi-tasking - thriving in fast-paced, high-volume environments
Languages
Spanish
Professional
Timeline
General Manager
Intermezzo Coffee & Cocktails
05.2024 - Current
Bartender
Intermezzo Coffee & Cocktails
12.2021 - 05.2024
Marketing Assistant & Coffee Lead
Paradeco Coffee Roasters
05.2021 - 10.2021
Team Member
King State
03.2020 - 05.2021
Director of Training
Chick-Fil-A
04.2019 - 01.2020
Head Shift Lead
Chick-Fil-A
11.2016 - 08.2018
Associate of Arts - Communications
St. Petersburg College
Internship - Communications
Generations
WSET Level 2 Award in Wines — In Progress
Napa Valley Wine Academy
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