Genavie Morales

• Communicates effectively with appropriate site and fiscal personnel in a professional manner regarding assigned tasks that integrate with site processes.
• Problem solves and provides resolution to problems with low to moderate complexity regarding billing processes.
• Enters services, adjustments, and related data elements into the appropriate billing software efficiently and accurately daily.
• Assures entry of initial client information into the appropriate billing software.
• Performs monthly eligibility checks and routes issues with eligibility to Billing Supervisor.
• Accesses and interprets financial reports as needed for statistical and billing information.
• Gathers, documents, and reports billing issues or outcomes to Billing Supervisor in an appropriate timeframe.
• Performs complex reconciliation process.

• Provides general administrative support including: a) Maintaining complete and accurate data entry within established timelines, b) Providing effective phone coverage, c) Maintaining an effective filing system, d) Monitoring and maintaining office supplies.
• Communicates effectively with appropriate site personnel in a professional manner regarding assigned tasks that integrate with site processes.
• Assists with administrative functions of intakes, completing paperwork and assisting with client files.
• Identifies areas of improvement to maintain excellence in the administrative processes and makes suggestions to Administrative Supervisor.
• Performs additional responsibilities as assigned and if applicable to the site as follows: a) Manage site needs, b) On-site technical support to all staff, c) Processes payroll, d) Manages psychiatric department needs, e) Support HR needs, f) Administrative functions (if assigned to Administrative Office).

Co Occurring Treatment Program and New Direction

• Responsible for the overall operation of the monthly claims billing and tracking of client services in the excel master list and Avatar for COTP
• Prepare client billing daily, maintain an accurate list of current clients and track number and type of services received
• Prepare monthly Drug Medi-Cal and AOD billing in Avatar
• Generate weekly reports for Program Manager regarding status of program summary charges and put client data into computer daily for record keeping, reporting and billing
• Receptionist duties include, answering phone calls regarding services and greeting clients for groups and individual sessions
• Scheduling intake appointments for multiple counselors by conducting phone assessments
• Admitting and discharging clients in AVATAR
• Serve as a back-up receptionist for the New Direction office, including answering all incoming calls and greeting and offering assistance to all visitors
• Scan hard copies of forms and reports into clients electronic files as well as AVATAR.
• Increased team efficiency by managing schedules, organizing meetings, and maintaining accurate records.

TCORE

• Works regularly with hospitals and other mental health facilities
• Sets doctor appointments (preset, intake, discharge)
• Supports psychiatrist, nurses, social workers, clinicians
• Coordinates the clothing closet
• Checks patients in for doctor appointments and medication injections
• Prepares intake and annual packets
• Scans medical paperwork, discharges from hospitals, intake paperwork, Labs, Release of Information, into AVATAR
• Answers phones and greets mental health participants
• Pulls and files patient charts for appointments; closes charts when clients are finished with the intake process and ready to see a doctor.

• Answer a multi-line phone system as well as screen calls for Vice President and direct incoming calls to appropriate staff
• Greet and help customers
• Run credit cards and collect cash for in-person pick-ups
• Process and sends out invoices
• Filing, scanning and faxing.

• Provided supervision for the Cache Creek Lodge 24 hour adult alcohol and drug recovery facility
• Monitored all ongoing client activities such as chores, meals and group sessions
• Conducted hourly rounds
• Conducted initial intake interviews during client admittance to the facility
• Monitored client medication intake
• Conducted substance testing and manage parole, probation, and CPS clients
• Tracked, maintained and ordered office and household supply inventory
• Provided training to new employees
• Responsible for answering the telephone, responding to inquiries from the public and directing calls to the appropriate staff
• Provided support to the internal counselors/treatment team.