Genavill Lacki
Cheektowaga,NY
Summary
Communicative skills, multi-tasking ability, detail-oriented, flexible, approachable, and having excellent people skills to keep staff motivated and working efficiently, responsible, dependable, and a great leader. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
18
18
years of professional experience
Work History
Medical Assistant/Secretary
Dr. Danilo B. SALDANA, MD
Buffalo, New York
01.2024 - Current
- Managed appointment scheduling and maintained patient flow in the office.
- Coordinated referrals from primary doctors for patient care.
- Supported front desk operations by handling insurance verification tasks.
- Communicated effectively with patients to address concerns and inquiries.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Measured patients' weights and put them in the room, ready for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, responded to patient inquiries, scheduled appointments, and managed patient flow while greeting visitors in a professional manner.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Registered new patients into practice management software program accurately entering demographic information.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contact pharmacies to submit and refill patients' prescriptions.
- Faxing documents to other clinics or hospitals.
- Pre-approve drugs from patients' insurances.
Home Health Aide
Private
Buffalo, NY
10.2022 - 03.2025
- Monitors patient condition by observing physical and mental conditions, intake and output, and exercise.
- Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands.
- Assists patients by providing personal services, such as bathing, dressing, and grooming.
- Helps patients care for themselves by teaching the use of a cane or walker, special utensils to eat with, and special techniques and equipment for personal hygiene.
- Records patient information by making entries in the patient journal and notifying the family of changing or unusual conditions.
Clerical Support
Southern Synergy Sales Mktg.
Cebu, Philippines
08.2007 - 03.2014
- Company Overview: Cebu, Philippines.
- Preparation of invoices for delivery, logging all receipts in a columnar notebook, checking all receipts after deliveries, segregating sales invoices, and proper documentation of receipts, encoding daily sales in Excel for the daily report, preparing documents for transmittal to the head office and branches, and preparing a monthly report on encoded sales, as well as relieving part-time staff of the following duties:
- Logistics/Warehouse staff: Releasing and checking of items before delivery and pickups by clients, updating items on the stock card, and encoding receiving reports and purchase requests.
- Credit and Collection Staff: Making calls to unpaid clients, preparing statements of accounts, and deposit slips, and posting payments to jackets/payment record clients.
Education
Bachelor's Degree - Computer Science
Jose Rizal Memorial State University
Philippines03.2007
Skills
- Electronic health records
- Patient scheduling
- Medical billing and coding
- medical record management
- Insurance verification
- Front office management
- Customer service
- Patient care coordination
- Drug pre-approval for their insurance and specialty pharmacies
- Microsoft Excel and Word
- flexibility
Timeline
Medical Assistant/Secretary
Dr. Danilo B. SALDANA, MD
01.2024 - Current
Home Health Aide
Private
10.2022 - 03.2025
Clerical Support
Southern Synergy Sales Mktg.
08.2007 - 03.2014
Bachelor's Degree - Computer Science
Jose Rizal Memorial State University