Genesis M Cruzado
Chicago,IL
Summary
Manager of Traveler Services and Employee Development with over 13 years of expertise in optimizing corporate travel operations and enhancing team performance. Proficient in Amadeus and Sabre GDS, with a strong focus on strategic planning, staff training, and elevating service quality. Currently pursuing a BSN to transition into healthcare, with aspirations to become a Physician Assistant, leveraging a passion for helping others and a commitment to continuous improvement.
Experienced with providing compassionate care and support to patients. Utilizes effective communication and problem-solving to address patient needs. Knowledge of maintaining safe and comfortable environment for diverse patient populations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Care Companion
Advocate Lutheran General Hospital
Park Ridge, IL
09.2025 - Current
- Provided compassionate support to patients, enhancing comfort and emotional well-being during recovery.
- Assisted nursing staff with daily patient care tasks, ensuring smooth operational flow in healthcare settings.
- Monitored patient vital signs and reported changes to medical personnel for timely interventions.
- Implemented safety protocols to maintain a secure environment for patients and staff within facilities.
- Assisted nursing staff with non-medical tasks such as bed making and meal tray delivery, increasing overall efficiency.
Manager of Traveler Services/ Employee Development
AmTrav Corporate Travel
02.2016 - Current
- Manage corporate travel, securing optimal vendor rates for enhanced client satisfaction.
- Mentor new hires, boosting team productivity and skill development.
- Resolve client issues promptly, ensuring seamless travel experiences.
- Oversee daily operations, aligning efforts with organizational goals.
- Implement training programs, elevating employee performance and service quality.
- Implement innovative operational strategies that optimize workflow efficiency while maintaining exceptional service standards across corporate travel programs.
Passenger Service Agent/ Weight and Balance
Swissport USA
02.2015 - 01.2016
- Led check-in for Royal Jordanian, optimizing passenger flow and service quality.
- Managed flight operations, ensuring accurate weight and balance for safety.
- Supervised team, ensuring seamless operations during managerial absences.
- Coordinated payment transactions, enhancing efficiency across multiple airlines.
- Acquired extensive airline operations knowledge, boosting team performance.
Customer Service Agent
Prospect Airport Services
Chicago, US
07.2012 - 01.2014
- Verified shipments, ensuring accurate tracking and billing for global clients.
- Coordinated with ramp agents to boost export efficiency and customer satisfaction.
- Implemented security protocols in line with Homeland Security and TSA guidelines.
- Resolved shipment issues swiftly, maintaining high customer service standards.
- Managed international cargo documentation, ensuring TSA and Customs compliance.
Education
Masters of Physician Assistant Studies - undefined
Chamberlain University-Illinois
Addison, IL09.2026
BSN - Nursing
Chamberlain University-Illinois
Addison, IL09-2026
Associate in general studies -
Malcolm X College
Chicago, IL05.2023
High School Diploma -
John F. Kennedy High School
Chicago IL 05.2013
Skills
- Strategic Planning
- Performance Management
- Staff Training
- Operations Management
- Customer Service
- Team Leadership
- Problem Solving
- Employee Development
- Critical thinking
- Collaborative
- Self-motivated
- Vital signs monitoring
- Respectful and compassionate
- Patient care
Certification
- BSN at Chamberlain University
- American Red Cross Association at BLS Certified
LANGUAGES
English
Spanish
Timeline
Patient Care Companion
Advocate Lutheran General Hospital
09.2025 - Current
Manager of Traveler Services/ Employee Development
AmTrav Corporate Travel
02.2016 - Current
Passenger Service Agent/ Weight and Balance
Swissport USA
02.2015 - 01.2016
Customer Service Agent
Prospect Airport Services
07.2012 - 01.2014
Masters of Physician Assistant Studies - undefined
Chamberlain University-Illinois
BSN - Nursing
Chamberlain University-Illinois
Associate in general studies -
Malcolm X College
High School Diploma -
John F. Kennedy High School