Gendy Villorente
Las Vegas,United States
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities ready to help achieve company goals.
Overview
4
4
years of professional experience
Work History
Partner Support Specialist
Sunbit
12.2023 - Current
- Managed multiple partner accounts, maintaining strong relationships and identifying growth opportunities.
- Researched and identified solutions to technical problems.
- Installed, configured and maintained computer systems and network connections.
- Enhanced partner satisfaction by providing timely and efficient support on various issues.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
Information Technology Specialist
Nevada National Guard
08.2020 - Current
- Network Management: LAN/WAN network design, configuration, and upkeep
- Troubleshoot connectivity issues and implement corrective actions.
- System Administration: Administer server systems, ensure security compliance, and monitor performance.
- Help Desk Support: Technical support, problem-solving, and maintain support records.
- Information Security: Implement security measures, monitor network traffic, and collaborate with cybersecurity personnel.
- IT Infrastructure Maintenance: Installing, repairing, and upgrading hardware and software
Education
Bachelor of Science - Management Information Systems
University of Las Vegas, Nevada
UNLV 12.2026
Skills
- Communication
- Teamwork
- Adaptability
- Remote Support
- Customer Service
- Microsoft Windows and Office
- Technical Troubleshooting
- Remote Technical Support
Timeline
Partner Support Specialist
Sunbit
12.2023 - Current
Information Technology Specialist
Nevada National Guard
08.2020 - Current
Bachelor of Science - Management Information Systems
University of Las Vegas, Nevada