Gene Asuncion Jr
Texas City,TX
Summary
Accomplished Manager and leader with extensive experience in food service industry. Promptly assists customers and identifies specific needs. Consistently adheres to food safety and quality standards to promote customer satisfaction and high-quality service. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Over 20 years of restaurant experience and over 200 hours of Management training classes for former employer.
With new restaurants and competition constantly opening, My philosophy is that there's no replacement customers and building a great customer relations foundation is very key to a successful management team.
Overview
13
13
years of professional experience
Work History
Front of House Manager
Katiesseafoodhouse@gmail.com
09.2019 - 06.2023
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Sales Representative
Classic Auto Group Galveston
05.2017 - 08.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
General Manager
Olympia Grill
09.2010 - 05.2017
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Upland High School
Upland, CASkills
- Staff Scheduling
- Delegating Assignments and Tasks
- Coaching and Training
- Beverage Program Management
- Catering Services
- Health Department Inspections
- Guest Satisfaction
- Manage Promotions
- Fire Safety Regulations
- Investigating Complaints
- Staffing and Sales Reporting
- Food Costs
- Purchasing Review
- Billing and Payment Processing
- Managing Deliveries
- Quality Standards
- Cook Foods
- Restaurant Operation
- Counting Money
- Shift Checklists
- Service Prioritization
- Employee Performance Evaluations
- Maintain Food Safety
- POS Terminal Operation
- POS Systems Operations
- Labor and Overhead Cost Estimation
- Equipment Maintenance
- Pre-Shift Walk-Through
- Resolving Disputes
- Quality Control
- Calm and Pleasant Demeanor
- Maintaining Clean Work Areas
- Menu Memorization
- Staff Supervision
Languages
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Front of House Manager
Katiesseafoodhouse@gmail.com
09.2019 - 06.2023
Sales Representative
Classic Auto Group Galveston
05.2017 - 08.2019
General Manager
Olympia Grill
09.2010 - 05.2017
Upland High School
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