GENE CROSS
Nashville,TN
Summary
Results-driven Sales Manager with 13+ years of experience in Enterprise Rent-A-Car, specializing in operational leadership, revenue growth, and customer satisfaction. Demonstrated success in managing high-performing teams, optimizing operational efficiency, and building strategic partnerships. Skilled at driving business growth through innovative solutions, data-driven decision-making, and fostering a culture of excellence. Well-regarded for consistently delivering exceptional results, improving customer service metrics, and mentoring employees to reach their full potential.
Overview
8
8
years of professional experience
Work History
Branch Manager
Enterprise Rent-a-Car
01.2017 - 12.2024
- Revenue Growth Strategies: Designed and executed targeted sales campaigns, resulting in a $1.2M increase in annual revenue over 5 years at the Darrell Waltrip Honda location
- Cost Control Initiatives: Identified inefficiencies in fleet management and renegotiated vendor contracts, reducing overhead costs by 15% annually and improving profit margins
- Customer Experience Enhancement: Implemented a customer feedback system and trained staff on service excellence, leading to a 12-point increase in customer satisfaction scores and achieving the highest ESQI (Enterprise Service Quality Index) in Tennessee for 3 consecutive years
- Employee Development Programs: Created a mentorship program for 225+ employees, focusing on career development and interview preparation, which resulted in a 20% increase in internal promotions and a 10% reduction in employee turnover
- Strategic Partnership Building: Negotiated and secured 15+ long-term contracts with body shops, dealerships, and insurance companies, generating $500K in annual recurring revenue
- Operational Process Improvement: Introduced a new scheduling system that reduced vehicle downtime by 25%, improving fleet utilization and customer response times
- Financial Performance Monitoring: Conducted monthly financial reviews and implemented corrective actions to ensure consistent achievement of 110% of revenue goals on average over the past 5 years
- Market Expansion & Team Performance: Launched targeted marketing campaigns and formed partnerships with local businesses, expanding the branch’s market share by 18%
- Conducted quarterly performance reviews and developed individualized coaching plans, resulting in a 15% improvement in team productivity and a 10% increase in sales per employee
Education
Bachelors of Science - Business Administration /w Marketing Concentration
Tennessee State University
Nashville, TN12-2009
Skills
- Strategic Planning
- Team Leadership & Development
- Revenue Growth & Profit Optimization
- Client Relationship Management
- Customer Retention
Accomplishments
- Awards & Recognition, Contributed to earning 6 President’s Awards and 6 Excellence Achievement Awards, recognizing outstanding performance and leadership over 13 years.
- Customer Service Excellence, Achieved the highest ESQI in Tennessee multiple times, reflecting exceptional service delivery and customer satisfaction.
Professional Highlights
- Results-driven Sales Manager with 13+ years of experience in Enterprise Rent-A-Car, specializing in operational leadership, revenue growth, and customer satisfaction.
- Proven track record of managing high-performing teams, optimizing operational efficiency, and building strategic partnerships.
- Adept at driving business growth through innovative solutions, data-driven decision-making, and fostering a culture of excellence.
- Recognized for delivering consistent results, improving customer service metrics, and mentoring employees to achieve their full potential.
Timeline
Branch Manager
Enterprise Rent-a-Car
01.2017 - 12.2024
Bachelors of Science - Business Administration /w Marketing Concentration
Tennessee State University
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