Gene Donaldson
Lynnwood
Summary
Dynamic bar manager with a proven track record for 20+ years excelling in customer service and creative mixology. Recognized for enhancing guest experiences and fostering team collaboration. Skilled in inventory management and training new hires, driving revenue growth through innovative promotions and exceptional service standards. Interested in utilizing my skills to shift focus to the maritime world.
Overview
25
25
years of professional experience
Work History
Bartender
Epulo Bistro
11.2022 - 04.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
First Mate & Bar Manager
The Islander Yacht
06.2000 - 12.2019
- Addressed guest needs, questions, or concerns to create optimum experience.
- Handled lines to moor vessel to docks.
- Ensured safe navigation through various types of waterways using advanced technical knowledge in chart reading.
- Kept accurate logs of vessel activities, including course changes, weather conditions, fuel consumption, maintenance tasks, and crew performance evaluations.
- Improved crew morale through team-building activities and open lines of communication between all ranks on board.
- Streamlined deck operations by creating clear guidelines for daily tasks assigned to crew members based on their skills level.
- Assisted in training new crew members, fostering a culture of teamwork and continuous improvement.
- Participated actively in drills for various emergency scenarios, enhancing crew''s preparedness and ability to respond effectively when needed.
- Supported vessel maintenance projects by coordinating with contractors, overseeing repairs, and verifying quality of completed work.
- Managed inventory levels on board, ensuring adequate supplies for voyages while minimizing waste and unnecessary expenses.
- Enhanced vessel safety by conducting regular inspections and maintenance of all onboard equipment.
- Provided critical assistance during emergency situations such as medical emergencies or mechanical failures, ensuring swift response times and appropriate actions taken to mitigate risks.
- Reduced accident rates by strictly adhering to safety protocols and implementing new preventive measures when necessary.
- Swept, mopped and wiped down decks and exterior to remove dirt and debris.
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
- Docked and undocked vessel using radios, depth finders, radars, lights, lighthouses and buoys to make safe and accurate operational decisions.
- Planned routes and travel speeds to meet scheduling and delivery goals.
- Took responsibility for ship operations in cases of injury or illness.
Bar Manager
Main Street Alehouse/Preservation Kitchen
04.2004 - 06.2009
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Increased revenue with creative marketing initiatives and promotional events.
Education
200 Ton Captains License - Maritime Studies
Compass Courses
Edmonds, WA11.2018
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Outgoing personality
- Customer service expertise
- Hospitality service expertise
- Service-oriented mindset
- Beverage preparation
- New hire training
- Inventory
- Salesmanship
- Health codes compliance
- Ordering bar supplies
- Creative mixology
Timeline
Bartender
Epulo Bistro
11.2022 - 04.2025
Bar Manager
Main Street Alehouse/Preservation Kitchen
04.2004 - 06.2009
First Mate & Bar Manager
The Islander Yacht
06.2000 - 12.2019
200 Ton Captains License - Maritime Studies
Compass Courses
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