Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gene Dunbar

Evans,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Family Own Business
05.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Construction Laborer/Electrician Helper

HRC
11.2014 - 04.2023
  • Pulled wire through conduits and through holes in walls and floors.
  • Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
  • Organized materials and tools in to maintain clean and neat work areas.
  • Helped complete system installations, digging trenches, and breaking up concrete.
  • Complied with safety standards and codes per National Electrical Code.
  • Learned to expertly use hand and power equipment for hoisting, drilling, [Type] and [Type].
  • Adhered to strict regulations as well as detailed instructions, guidelines and specifications.
  • Understood and used proper tools and equipment to install and maintain electrical systems.
  • Connected wires to circuit breakers, transformers and other components to create working electrical systems.
  • Identified and studied electrical problems to determine correct solutions.
  • Read and interpreted blueprints and electrical schematics to determine layout of electrical systems.
  • Followed safety procedures to maintain safe work environment.
  • Used hand and power tools to cut, bend and shape wires.
  • Handled low-voltage and high-voltage wiring systems.
  • Loaded and unloaded tools, materials and equipment from work trucks and storage containers.
  • Gathered parts, supplies, and tools in preparation for each workday or new job.
  • Cleaned and organized job sites before and after jobs to maintain safety and efficiency of work environment.
  • Assisted electrician in basic tasks such as handling tools and completing maintenance work orders.

Machinery Operator

Kwikset
06.2012 - 07.2014
  • Complied with company and OSHA safety rules and regulations.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Safely used T-stripper, T-cutter, torque and wrench.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Operated multiple machines simultaneously to meet production requirements.
  • Operated machining equipment safely with team of operators.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Managed and monitored processes and machine systems by observing readings on control boards.
  • Monitored compliance with plant procedures, safety and sanitation protocols as well as government regulation.
  • Quickly shut down equipment in emergency situations following protocols.

Machine Operator

Briggs & Stratton
02.2009 - 04.2012
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Replenished materials and supplies as needed to maintain production.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Used precision measuring tools, micrometers and calipers to meet required product specifications.
  • Suggested specific ideas for process, productivity and safety improvements.
  • Quickly shut down equipment in emergency situations following protocols.
  • Managed and monitored processes and machine systems by observing readings on control boards.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.

Education

MBA - Business Administration And Management

DeVry University
Villa Park, IL
10.2023

Entrepreneurship

DeVry University
Villa Park, IL
10.2022

BBA - Business Administration And Management

THE UNIVERSITY OF ARIZONA
Arizona City, AZ
09.2020

Certified Manufacturing Specialist

Augusta Technical College
Augusta, GA
05.2001

Skills

  • Lotus Notes
  • Order Fulfillment
  • Report Creation
  • Freight Operations
  • Active Listening
  • Microsoft Word
  • Business Development Understanding
  • Credit Card Payment Processing
  • Customer Relations
  • Customer Consulting
  • Team Development
  • Issue and Complaint Resolution
  • Handheld Computer Device Software
  • Critical Thinking
  • Speaking

Timeline

Customer Service Representative

Family Own Business
05.2023 - Current

Construction Laborer/Electrician Helper

HRC
11.2014 - 04.2023

Machinery Operator

Kwikset
06.2012 - 07.2014

Machine Operator

Briggs & Stratton
02.2009 - 04.2012

MBA - Business Administration And Management

DeVry University

Entrepreneurship

DeVry University

BBA - Business Administration And Management

THE UNIVERSITY OF ARIZONA

Certified Manufacturing Specialist

Augusta Technical College
Gene Dunbar