Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Gene Galindo

Rocky Point,NC

Summary

Focused on perpetuating ethos of hard work and exemplary customer service, driving goal attainment and relationship building to ensure a collaborative and efficient workplace that promotes growth and skill development for all involved.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Owner/Operator

Water Street Retreats
Wilmington, NC
02.2012 - Current
  • Manage all reservations from all channels (Expedia, Hotels.com, Travelocity, Orbitz, Airbnb, VRBO, TripAdvisor), as well as marketing and advertising online and social media.
  • Bookkeeping, sales tax reporting, P&L evaluation.
  • Keep housekeeping staff organized.
  • Take monthly inventories of supplies.
  • Manage all maintenance and repairs.

Operations Director

5-Star Pizza / Domino’s Pizza
Knoxville, Tennessee
10.2018 - 04.2019
  • Oversee profitability and daily operations of 24 stores in 3 markets (Montgomery AL, Memphis TN, Jonesboro AR)
  • Hire and oversee training & development for new management personnel.
  • Set goals and expectations for every location.
  • Create and maintain the company’s visibility among its target audience.
  • Effective Profit and Loss statement analysis
  • Reduce operational cost $206,855.72 in the first 90 days while increasing sales %10.66 through retraining and development, along with excellent customer service.

Marketing Director / Operations Director

Holiday Delta Inc/ Domino’s Pizza
Charleston SC / Wilmington, NC
01.2009 - 10.2015
  • Director of Operations
  • Oversee the acquisition of a 14-store market in Charleston, S.C.
  • Oversee the transitions of management to HDI standards and procedures
  • Hire and oversee training & development for new management personnel.
  • Set goals and expectations for every location.
  • Create and maintain the company’s visibility among its target audience.
  • Managed a staff of 5 Area Supervisors, 42 Managers, and 312 Hourly employees who operated 47 individual locations in 3 states.
  • Effective Profit and Loss statement analysis
  • Consistently worked 65+ hours a week.
  • Marketing Director
  • Introduced online advertisement to the franchise system to leverage e-commerce for us in an online ordering system.
  • Increase orders by 23% over the first year with online marketing plans (playbooks) and SEO as well as a Social Media presence.
  • Increase AWUS from 8.5k to 12.5k a week first year in Charleston Market.
  • Plan and implement print marketing
  • Local store marketing plans and foundation marketing for each store.
  • Increase community awareness of the brand and local stores.
  • Hotel, School, and Apartment programs launched and maintained.

Independent Dealer-Inside/Outside Sales

Verizon Wireless
Morehead City, NC
02.2008 - 01.2009
  • Sign up new business clients for cellular service.
  • Consistently in the top 5 independent dealers in North & South Carolina.
  • Stay current and communicate market trends and competitive strategies to senior management.
  • I had to maintain an organized schedule, have excellent time management skills, and prioritize my time.
  • Create and maintain relationships with current customers while trying to expand through referrals and presentations.

Education

Construction Mgmt. Degree -

Cape Fear Community College
Wilmington NC
01.2018

Skills

  • Experience recruiting, hiring, training, and coaching a productive and efficient management staff and hourly staff, as well as tracking and reporting progress to set realistic and achievable goals
  • Extensive knowledge and experience with Microsoft Office applications, Windows operating systems, Macintosh operating systems, and the Procore CM system
  • CAD drawing, blueprint reading, site surveying, and estimation

Certification

  • NC Licensed Real Estate Broker
  • FAA UAV Remote Pilot License 107 (Drone Pilot)
  • Intro to Asphalt
  • NC 811 pipes plus
  • OSHA 30 Hr card
  • Fall Protection Competent Person
  • Procore Associate Certification
  • NCDOT concrete certification
  • ACI certification
  • NCDOT Level I & II Erosion & Sediment Control / Storm Water Certification

References

  • Robert, Huth, President, 910-910-538-6999, Holiday Delta, Bobby
  • Russel, Eason, Supervisor, 910-231-6464, Holiday Delta
  • Lane, Trogdon, Supervisor, 910-508-7138, Holiday Delta
  • Paul, Cawn, GM, 843-628-8201, Holiday Delta, 8926

Timeline

Operations Director

5-Star Pizza / Domino’s Pizza
10.2018 - 04.2019

Owner/Operator

Water Street Retreats
02.2012 - Current

Marketing Director / Operations Director

Holiday Delta Inc/ Domino’s Pizza
01.2009 - 10.2015

Independent Dealer-Inside/Outside Sales

Verizon Wireless
02.2008 - 01.2009

Construction Mgmt. Degree -

Cape Fear Community College

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Gene Galindo