Summary
Overview
Work History
Education
Skills
Timeline
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Gene Gutierrez

Pflugerville,TX

Summary

Efficient and attentive leader with Secret Security Clearance with 20 years military experience. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

Technology Service Group

UPS
Austin, Texas
04.2023 - Current
  • Installed, configured, and maintained computer workstations and peripherals.
  • Responded quickly to customer inquiries via phone or email.
  • Provided support to users regarding usage of specific software applications.
  • Performed system updates and upgrades for customers' computers.
  • Created backup files for all important data stored on company servers.
  • Participated in internal meetings to discuss best practices for technology solutions.
  • Collaborated with vendors and suppliers in procuring necessary IT equipment and supplies.
  • Diagnosed and troubleshot network connectivity problems.
  • Repaired broken hardware components according to manufacturer specifications.
  • Maintained inventory records of all IT assets including licenses and warranties.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Oversaw daily performance of computer systems.

Pre-loader Supervisor

UPS
Austin, Texas
10.2020 - 04.2023
  • Load packages to delivery vehicles.
  • Sort packages based on destination and delivery route.
  • Maintain a clean and organized work area.
  • Maintained up-to-date knowledge of warehouse procedures and policies related to shipping and receiving activities.

  • Worked collaboratively with other preloaders to ensure efficient workflow throughout the day.
  • Reported any safety hazards or unsafe working conditions to management team promptly.
  • Followed proper lifting techniques when handling heavy items or boxes weighing over 50lbs.
  • Ensured that all products were stored properly in designated areas.
  • Monitored inventory levels, identified damaged goods and reported discrepancies to supervisor immediately.
  • Used digital database to keep records of units and stock moved.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Used scanners to track parcel information, condition or receipt.

Delivery Driver

United Parcel Service (UPS)
Austin, TX
07.2020 - 10.2020
  • Executed daily operations of deliveries to customers, collecting payments on delivery when required
  • Responsible for the safe and secure delivery of every package
  • Complete pre and post-trip safety inspections, recording and reporting any defects and malfunctions
  • Continual lifting, lowering, and carrying packages that weigh 25-35 lbs
  • Excellent customer contact and driving skills, including the ability to operate a vehicle
  • Select the most efficient routes in compliance with delivery instructions
  • Established long-term customer service relationships through prompt and courteous service
  • Obtained signature needed to complete and process all paperwork in a timely manner.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Received daily delivery instructions and route assignments from dispatch.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.

Rigging Technician

Performance Contracting Inc
La Porte, TX
06.2016 - 04.2020
  • Assists in staging materials and necessary tools and execute each work activity
  • Assists the journey Rigger on all work activities
  • Performs minor maintenance or cleaning activities of tools and equipment
  • Work within precise limits or standards of accuracy
  • Hand signal and verbally direct workers engaged in hoisting and moving loads; control movement of heavy equipment through narrow openings or confined spaces
  • Responsible for refusing unsafe work and carrying out all work in accordance with established Safety Standards and Work Practices
  • Operate powered industrial trucks to load and unload material and deliveries and move them to and from storage areas, machines and loading docs, into trucks or storage facilities
  • In charge of incoming and out going equipment and working closely with third-party contractors.

Aviation Data Specialists Division Chief

Marine Attack Squadron 311
Yuma, AZ
11.2012 - 03.2016
  • Provide qualitative and quantitative analytical information in graphic and narrative form to higher echelons to make qualitative decisions about aircraft, readiness, support equipment, failure trends, and personnel distribution
  • Coordinate and conduct NALCOMIS training to maintenance department personnel on the documentation and use of available data directives
  • Train department personnel to develop and use statistical tools and graphic aids for enhancing organizational performance
  • Utilize analytical techniques to identify material deficiencies, man hour consumption, and pertinent trends to assist Production Control in determining material consumption and usage
  • Supervised 16 aviation maintenance data specialist in the receipt, transfer, and update of all Naval Aircraft, Engine, and Support Equipment Records
  • Reviewed and scheduled requirements to determine products, materials, and actions necessary to ensure the availability of sufficient materials and hardware to meet schedule operations
  • Plans, organizes, directs, and manages the maintenance and repairs of aircraft, aircraft components, and aviation support equipment
  • Directs and manages the scheduling of aircraft, aircraft components, and aviation support equipment inspections
  • Directs and monitors requisitioning, receipt, and allocations of materials, tools, aircraft components, and aviation support equipment
  • Ensures compliance with applicable technical publications through the use of maintenance instruction manuals for the appropriate type/model/series aircraft, associated systems, aviation support equipment, aeronautical components, and aviation equipment
  • Worked closely with Aviation Supply Department to ensure the required materials, components, and tools are available for use.

Marine Corps Recruiter/Manger

Recruiting Sub Station
Phoenix, AZ
08.2009 - 10.2012
  • Confer with operations directors to formulate and maintain fair and attainable technical policies for programs
  • Developed annual recruiting plans and schedules to support customer job vacancies
  • Analyzed effectiveness of team and made recommendations for improvement to ensure organization successfully met all required goals
  • Conducted phone prospecting and screening to locate and qualify potential candidates for positions with my customers
  • Applied systematic recruiting techniques and maximized time management in order to exceed monthly and quarterly goals.

Education

Lean Six Sigma Yellow Belt Course -

Yuma, AZ
01.2014

Resident Advanced Course -

Marine Corps Base Camp Pendleton, CA
01.2013

Organizational Level Analyst/System Administrator Technical Training -

Pensacola, FL
01.2008

Resident Career Course -

Jacksonville, NC
01.2000

Sergeants Course -

Jacksonville, NC
01.1998

Aviation Weight and Balance -

North Island Naval Air Station, CA
01.1998

Aeronautical Technical Publications Library Management -

Naval Air Facility Atsugi, Japan
01.1997

Aviation Maintenance Data Specialists Technical Training -

Meridian, MS
01.1996

Marine Combat Training -

San Diego, CA
01.1996

Marine Recruit Training -

San Diego, CA
01.1996

Skills

  • Confidential Security Clearance
  • Valid Texas driver's license
  • Department Time Management
  • Personnel Leadership and Management
  • Utilize Analytical Techniques
  • Database Management
  • Remote Support
  • Interviewing techniques
  • Effective Leadership
  • Confidentiality
  • Background Checks
  • Resume Screening
  • Interview techniques
  • Cold-calling
  • Performance Tracking
  • Recruitment Strategies
  • Candidate Sourcing
  • Online research
  • Retention management
  • Human Resources Support
  • Drug Testing
  • Talent Acquisition
  • Remote Conferencing and Communication
  • Recruitment and hiring
  • Microsoft Office
  • Decision-Making
  • Self Motivation
  • In-Person and Telephone Interviewing
  • Excellent Communication
  • Analytical and Critical Thinking
  • Analytical Skills
  • Problem-solving aptitude

Timeline

Technology Service Group

UPS
04.2023 - Current

Pre-loader Supervisor

UPS
10.2020 - 04.2023

Delivery Driver

United Parcel Service (UPS)
07.2020 - 10.2020

Rigging Technician

Performance Contracting Inc
06.2016 - 04.2020

Aviation Data Specialists Division Chief

Marine Attack Squadron 311
11.2012 - 03.2016

Marine Corps Recruiter/Manger

Recruiting Sub Station
08.2009 - 10.2012

Lean Six Sigma Yellow Belt Course -

Resident Advanced Course -

Organizational Level Analyst/System Administrator Technical Training -

Resident Career Course -

Sergeants Course -

Aviation Weight and Balance -

Aeronautical Technical Publications Library Management -

Aviation Maintenance Data Specialists Technical Training -

Marine Combat Training -

Marine Recruit Training -

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Gene Gutierrez