Gene Hudson
Chandler,AZ
Summary
A highly experienced Customer Service Management professional and qualified coach who can successfully manage people, operations, and projects. Experience in the full Interpersonal Skills cycle and project cycle from initiation to closure with a track record of delivering results that are both innovative and commercially viable. Excellent relationship Coaching skills in developing high-performing teams through Team Building which produces tangible business benefits.
Overview
11
11
years of professional experience
Work History
Dean of Advising/Cyber Security & Global Intel
Embry-Riddle Aeronautical University
03.2022 - Current
- Maintained and Handled Diligently a healthy workload as only advisor for the first and only College of Business and security intelligence in the U.S
- Empowered students to plan, develop and attain their educational and Professional Goals
- Developed individualized plans and implemented strategies that promoted success
- Collaborate with Directors and Dean chairs creating policies, processes, and procedures for bettering student success and experiences to help attain retention goals
- Worked with a specialized population of students comprised of Law enforcement, federal agents, high-level hackers, and intelligence officers
- Worked confidentially with students’ information following precisely all federal regulations rules and Guidelines
- Developed analytical products and reports from complex policies and procedures materials
- Helped analyze risks and potential impacts of policies on students based on past records of performance and efficiency
- Documented student activity, assessing communications records to determine astrategy to best help students’ future success
- Coordinated intelligence-related functions in collaboration with Dean and Department chairs, representatives, or officials from other interconnected university schools.
Operations Manager
Planet Fitness
04.2022 - 03.2023
- Utilized conflict coalition building resulting in reduced customer service complaints and store improvement score
- Implemented successful planning monitoring and appraisal of employee work results by training management staff to coach and develop employees
- Resolved clients’ complaints and concerns by applying solid interpersonal problem-solving skills
- Operated finance system to automate store budget, invoices, payroll, and expense reports
- Set up local employee handbook for onboarding experience to ensure aseamless transition from training to customer service member experience
- Increased employee retention results in better customer experience and consistently meeting business needs to perform to exemplary standards.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Coach, Academic support
ED Plus, Military Success, Arizona State University
08.2021 - 05.2022
- To Military students including advisement, course selection, and academic progress
- Delivered impactful; Educational services for first year and at-risk re-entry college students
- Coached, inspired, and motivated students with life or other strenuous circumstances
- Created a trusting environment where students could share their thoughts, aspirations, concerns, and goals
- Sustained a high level of work competency through continued learning and training
- Connected students with available resources to aid in their success, such as Pat Tillman’s veterans center, Financial Aid, and Academic advisement
- Managed a Cohort of 600 online Military students successfully at both domestic and foreign locations.
Marketing Director
05.2021 - 08.2021
- Led Brand development (Visual& content creation) Integrated mix of traditional and digital communications: website, social media, email, speaking engagements, and community partnership
- Conceptualized and created a marketing streamlining process that helped achieve better success in retention and membership growth rate
- Recruited top local talent to promote health and wellness initiatives building up franchised f45 brand exposure
- Enhanced Regional presence by building relationships with local companies and vendors by creating partnerships that optimized door traffic and membership conversion rate
- Collaborated with executives to identify gaps in existing business models
- Strategic planning helped us consistently hit our business target of sales goals and revenue.
Sports Director
Sage Academy, Charter School
01.2021 - 05.2021
- Developed Health Curriculum for Grades K-8
- Developed a program proposal to build relationships between parents, school, and community
- Responsible for creating long-term Health initiatives for k-8
- Maintained professional relationships with students, peers, and parents
- Introduced grades 3rd- 8th to the Leadership life skills program
- Overseen day-to-day operations of the after-school program
- Organized and planned meetings to become a member of the Canyon Athletic Association (CAA)
- Helped revise and develop schools outreach methods to improve student enrollment for the upcoming year.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
Admissions Counselor
Student Success Coach Bryan University
09.2019 - 01.2021
- Successfully recruit students using organic leads (Google, Instagram, and Facebook); attain enrollment and retention quotas
- Virtually interview all potential prospective students for university fit; communicate with prospective students through phone, email, and snail-mail
- Create individualized recruitment plans for students based on the program of interest
- Guide students through the complete enrollment process from enrollment documents through the start of classes
- Counsel students through personal and educational hardships
- Meet monthly registration deadlines to reach departmental goals
- Screened, interviewed, and enrolled students for the online division of the university.
NAIA Compliance Monitor/Counselor/Coach
Kentucky Christian University
01.2019 - 09.2019
- Mentored young people through life obstacles by assisting with daily activities such as schoolwork, recreation, and degree plan compliance
- Instilled the college population with discipline, time management, and accountability in a positive way
- Utilized spreadsheets to manage scholarship information for new and returning students
- Made frequent home and campus visits to inform prospective students about life and collegiate opportunities
- Assisted in the implementation of a diversity program to broaden students' perspectives about other cultures.
Assistant Coach (Recruiting & Community Event Coordinator)
University of Texas Permian Basin
01.2017 - 01.2019
- Helped create the university football program; successfully recruited talent in the Phoenix and Houston areas
- Coordinated community service and fundraising events for the team to build the university brand
- Headed the committee to review the eligibility of underperforming players
- Managed parent-student relations to ensure inclusion in the university family
- Presented workshops and provided degree plan assistance & individual academic advisement.
Assistant Football Coach/ Recruiting Coordinator
Belhaven University
06.2014 - 01.2017
- Liaised with admissions and academic departments to attain enrollment and retention quotas
- Organized athletic in- and out-of-state prospect camps and campus activities for football recruits and parents
- Developed student-athletes within the University’s worldview and guidelines
- Trained an extraordinarily successful position group, which produced All-American student-athletes each year (personal athletic and coaching contributions bolstered the program to rank at the top of the conference)
- Changed the culture of the campus by recruiting students who matched the university’s core values
- Conducted student/parent interviews to ensure prospects fit university culture and direction
- Responsible for delegating athletic employees recruiting regions and balancing daily spending.
Assistant Football Coach
Mesa Community College
05.2012 - 06.2014
- Scouted, recruited, coached, and analyzed game films; organized defensive player production reports
- Recruited players from multiple states including Texas, Arizona, Southern California, Alabama, and Florida
- Planned and organized team travel and camp events
- Supported and mentored young- adult football players in life planning, time management, and academic success
- Regulated current NCAA rules and compliance for student eligibility
- Oversaw Football recruiting budget and roster of 165
- Met regularly with Admissions, Financial aid, and academic dept to ensure NJCAA student compliance for eligibility and compliance.
- Enforced team rules fairly to eliminate unsafe practices and unauthorized behaviors
- Instilled discipline and principles of good sportsmanship in players
Associate Athletic Director
Arizona State University
- Evaluated Behavioral trends among high-risk student-athletes across 26 sports to assist in program creation for mental health
- Led student-athlete development series dealing with life skills such as male development, shadow theory, and character creation theory
- Assisted Associate athletic director with strategic planning for Name image likeness (NIL) onboarding and content creation
- Provided administrative support by maintaining insurance forms, and consent forms, attending and note-taking organizational meetings involving, recruiting, NCAA compliance, and student-athlete development
- Learned to implement departmental community engagement, and staff professional development, along with creating mission vision goals, with strategic approaches. proposing practical ways to meet each within athletics.
Education
B.S - Interdisciplinary Studies
McMurry University
Abilene, TX05.2012
Master of Education Higher And Post Secondary - Education
Arizona State University
Tempe, AZ12.2022
Skills
- RELEVANT SKILLS & TRAITS
- Microsoft Office (including Excel and Teams)
- Complex decision-making
- Service-orientation
- Consistent professionalism, respect, and inclusion
- High EQ
- Relationship Building & Maintaining
- Planning Implementation
- Leadership Development
- Client Facing Custom solutions
- Analytical skills
- Academic Coaching
- Marketing
- Budget Management
- Written Communication
Timeline
Operations Manager
Planet Fitness
04.2022 - 03.2023
Dean of Advising/Cyber Security & Global Intel
Embry-Riddle Aeronautical University
03.2022 - Current
Coach, Academic support
ED Plus, Military Success, Arizona State University
08.2021 - 05.2022
Marketing Director
05.2021 - 08.2021
Sports Director
Sage Academy, Charter School
01.2021 - 05.2021
Admissions Counselor
Student Success Coach Bryan University
09.2019 - 01.2021
NAIA Compliance Monitor/Counselor/Coach
Kentucky Christian University
01.2019 - 09.2019
Assistant Coach (Recruiting & Community Event Coordinator)
University of Texas Permian Basin
01.2017 - 01.2019
Assistant Football Coach/ Recruiting Coordinator
Belhaven University
06.2014 - 01.2017
Assistant Football Coach
Mesa Community College
05.2012 - 06.2014
Associate Athletic Director
Arizona State University
B.S - Interdisciplinary Studies
McMurry University
Master of Education Higher And Post Secondary - Education
Arizona State University
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