Gene Marcelus
Medical Professional
Eatontown,NJ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Knowledgeable certified medical assistant with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative
H&R Block
Long Branch
01.2022 - 04.2024
- Client Relations.
- Client Scheduling
- Assisted clients with tax preparation and filing procedures.
- Resolved customer inquiries through phone and in-person communication.
- Educated clients on tax regulations and deductions available to them.
- Collaborated with team members to streamline customer service operations.
- Maintained organized records of client interactions and transactions.
- Provided support during peak tax season to enhance service efficiency.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Updated system with order specifics and customer details, preferences, and billing information.
Patient Transport Aide
Riverview Medical Center
Red Bank
02.2018 - 08.2021
- July Employee of the month.
- Recognized as Compassionate by the Chief Operating Officer, Kelli O'Brien.
- Assist patients to move out of their beds, wheelchairs, stretchers or medical transport vans.
- Provide physical support to patients attempting to walk their way to a procedure room.
- Ensure that patients are present in a procedure room per schedule.
- Transported patients safely between departments and facilities within Riverview Medical Center.
- Assisted nursing staff by preparing patients for examinations and procedures.
- Maintained cleanliness and organization of transport equipment and patient areas.
- Communicated effectively with patients to explain transport processes and ensure comfort.
- Collaborated with medical staff to coordinate timely patient transfers across the facility.
- Monitored patient conditions during transport, reporting any changes promptly to staff.
- Followed safety protocols to ensure secure handling of patients during transportation.
- Documented transport activities accurately in patient records as required by protocols.
- Communicated effectively with healthcare professionals regarding patient conditions during transportation.
- Performed basic first aid procedures when necessary while transporting patients.
- Followed strict guidelines for infection control practices while transporting infectious materials.
- Assisted in loading and unloading supplies for use in patient care areas.
- Organized patient transportations according to physician orders.
- Inspected medical equipment before each transport for any damage or malfunctioning parts.
- Maintained accurate records of daily transports, including destinations and times completed.
- Maintained a clean and organized vehicle to ensure the highest level of safety for transported patients.
- Monitored vital signs of patients while transporting them between departments or facilities.
- Prepared paperwork related to patient transfers prior to departure from hospital or other facility.
- Answered questions from family members about the status of their loved ones who were being transported.
Salesman
Nissan World of Red Bank
Red Bank
10.2015 - 01.2018
- Took daily inbound calls and entered orders, faxes, backorders and credit memos for assigned accounts.
- Tracked and monitored personal sales, deals in progress and finished contracts.
- Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.
- Engaged customers to understand their automotive needs and preferences.
- Demonstrated vehicle features and benefits to enhance customer experience.
- Collaborated with team members to achieve sales targets and improve service.
- Processed customer transactions efficiently using dealership management software.
- Maintained up-to-date knowledge of Nissan products and industry trends.
- Assisted in inventory management by tracking vehicle availability and status.
- Followed up with customers post-sale to ensure satisfaction and foster loyalty.
- Provided training and support to new sales staff on dealership procedures.
- Educated customers on product features and technical details to highlight benefits.
- Greeted customers and provided information about products and services.
- Demonstrated product features, benefits and use to potential buyers.
- Performed administrative tasks including order entry, invoicing and filing paperwork.
Delivery driver
Chicken Kitchen
Shrewsbury
01.2014 - 12.2014
- Customer service
Customer service
Planet Fitness
Freehold
01.2014 - 12.2014
Kitchen Manager
Baja Fresh
Ocean
01.2011 - 12.2014
- Responsible for the overall operations for the back of house and kitchen area of a restaurant.
- Hired staff, monitored inventory and managed stock.
- Uphold company standards and procedures.
Sales Associate
Macy's Retail
Eatontown
01.2013 - 12.2013
- Selling suits in the men's department
- Tailoring men's suits
Warehouse Assistant Manager
StarChip Enterprise
Holmdel
01.2007 - 12.2012
- Shipping items into Costco.
- Building pallets.
- Hired a team of 5 people to help the shipping department.
- Maintained daily record of all transactions.
- Wrote order supply requests to replenish merchandise.
Dispatch/Co-Owner
City Taxi of Matawan
01.2003 - 12.2010
- Took Inbound calls and assigned work orders to 5 drivers
Education
Medical Assistant Certification - Biology
Medical Career Institute
Ocean Township New Jersey 06-2019
High school diploma -
Raritan High School
Hazlet, NJSkills
- Satisfaction
- Cold calling
- Budgeting
- Excellent communication skills
- Multi-tasker
- Goal oriented
- Kitchen Management Experience
- Order Entry
- Kitchen Experience
- Delivery Driver Experience
- Negotiation
- Restaurant Management
- Assistant Manager Experience
- Profit & loss
- Leadership
- Payroll
- Catering
- Food preparation
- Customer service
- Cash handling
- Sales
- Client relations
- Technical support
- Product knowledge
Certification
BLS/CPR, 03/19, 03/21
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Administrative support professional fit, Completed, 08/20
- Work motivation, Proficient, 08/20
Timeline
Customer Service Representative
H&R Block
01.2022 - 04.2024
Patient Transport Aide
Riverview Medical Center
02.2018 - 08.2021
Salesman
Nissan World of Red Bank
10.2015 - 01.2018
Delivery driver
Chicken Kitchen
01.2014 - 12.2014
Customer service
Planet Fitness
01.2014 - 12.2014
Sales Associate
Macy's Retail
01.2013 - 12.2013
Kitchen Manager
Baja Fresh
01.2011 - 12.2014
Warehouse Assistant Manager
StarChip Enterprise
01.2007 - 12.2012
Dispatch/Co-Owner
City Taxi of Matawan
01.2003 - 12.2010
Medical Assistant Certification - Biology
Medical Career Institute
High school diploma -
Raritan High School
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