Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic
Gene May

Gene May

Tarpon Springs,FL

Summary

Multi-talented business leader bringing several years of experience as successful professional. Achieved significant increases in performance metrics and client satisfaction through effective team leadership. Skilled in data analysis and operational excellence, promoting a culture of continuous improvement. Strategic problem solver and change manager. Visionary executive implements plans that meet current and future needs.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Vice President/Client Solutions & Improvement Director

U.S. Bank
09.2024 - 07.2025
  • Expanded the Client Solutions Director role by developing three new teams: 1) Process Improvement/Outer Loop Team that focused on driving process improvements; 2) Performance Excellence and Optimization team that focused on Quality Control and improving performance across multiple teams and 3) Client Solutions team that managed complaints.
  • Drove outreach to dissatisfied clients to improve satisfaction by 60+ basis points.
  • Led team growth and business line support expansion (47 employees).
  • Owned the Enterprise Inner Loop strategy and created a new strategy to incorporate an expanded complaint definition while focusing on Enterprise top priorities and maintaining existing staffing.

Vice President/Client Solutions Manager/Director

U.S. Bank
08.2018 - 09.2024
  • Secured funding for expansion, centralizing 95% of work within hierarchy.
  • Grew team from 4 to 40 employees through strategic recruitment and development.
  • Established SWAT team to identify and pursue development opportunities.
  • Drove service recovery initiatives, enhancing customer satisfaction, identifying coaching opportunities and driving process improvements.

Vice President/Process Improvement/Sustainable Process Solutions Consultant

U.S. Bank
01.2017 - 08.2018
  • Executed diagnostics on assigned business line, collaborating with site leaders to establish Key Performance Metrics.
  • Trained and coached leadership teams on Better Ways of Working practices to enhance operational efficiency.
  • Consulted across multiple business lines, promoting sustainability and boosting effectiveness.

Vice President/Project Manager/Performance Consultant

U.S. Bank
07.2009 - 12.2013
  • Guided Region and District Managers to reach division-level targets through strategic coaching.
  • Cultivated robust partnerships for collaborative success.
  • Directed simultaneous projects with efficiency and precision.
  • Utilized Performance Consulting to identify gaps and innovative solutions for reaching goals.
  • Backed Division Level initiatives such as In-Store Camps, Marketing Coordinators, and Small Business rollouts.

Vice President/District Manager

U.S. Bank
Akron, OH; Columbus, OH; Minneapolis, MN
07.2002 - 09.2009
  • Achieved turnaround for three underperforming districts: Akron/Canton (12-14 branches), Central Ohio (21 branches), and Minnesota/Wisconsin/Iowa (20 branches).
  • Led customer service initiatives, managed Profit & Loss activities, and drove balance sheet growth.
  • Recruited, trained, and developed branch managers to enhance operational effectiveness.
  • Collaborated with market leaders and marketing teams to assess and address market needs.
  • Managed relationships with retail partners, analyzing location potential and facility modifications.

Education

Bachelor of Science - Business Administration, Accounting

West Virginia University
Morgantown, WV

Skills

  • Strategic coaching and mentoring
  • Motivational leadership
  • Resourcefulness and determination
  • Change management expertise
  • Process improvement focus
  • Public speaking proficiency
  • Confidence in presentations
  • Data analysis skills
  • Performance management strategies
  • Client-centric approach

Certification

  • Six Sigma Yellow Belt Certified, March 2025

Accomplishments

  • Toastmasters International Distinguished Toastmaster, 2016, 2021, 2023, 2025

References

References available upon request.

Timeline

Vice President/Client Solutions & Improvement Director

U.S. Bank
09.2024 - 07.2025

Vice President/Client Solutions Manager/Director

U.S. Bank
08.2018 - 09.2024

Vice President/Process Improvement/Sustainable Process Solutions Consultant

U.S. Bank
01.2017 - 08.2018

Vice President/Project Manager/Performance Consultant

U.S. Bank
07.2009 - 12.2013

Vice President/District Manager

U.S. Bank
07.2002 - 09.2009

Bachelor of Science - Business Administration, Accounting

West Virginia University

Similar Profiles

CREATE PROFILE